Erica Reynolds-Collier
Gary,IN
Summary
Dynamic professional with a proven track record at Wingstop, excelling in inventory management and vendor relations. Known for enhancing customer satisfaction through effective team leadership and a friendly demeanor. Skilled in stock rotation and POS systems, consistently reducing waste and improving operational efficiency. Reliable and punctual, committed to delivering exceptional service.
Developed skills in fast-paced retail environment, excelling in areas such as inventory management and visual merchandising. Demonstrated ability to analyze market trends and consumer preferences to optimize product placement and drive sales. Seeking to transition into new field, leveraging strong analytical and organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Merchandiser
WorkForce
02.2025 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Floor Manager
Buffalo Wild Wings
08.2024 - 11.2024
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Evaluated employee performance regularly through observations and one-on-one meetings for continuous improvement opportunities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Maintained high food safety standards through regular inspections and strict adherence to sanitation guidelines.
- Managed inventory levels to minimize waste while maintaining adequate stock for daily operations.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Ensured proper cash handling procedures were followed at all times, reducing discrepancies in daily sales reports.
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Verified prepared food met standards for quality and quantity before serving to customers.
General Manager
Wingstop
05.2023 - 07.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Maintained facility and grounds to present positive image.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Percy L Julian High School
Chicago, IL06-2003
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Store maintenance
- Vendor relations
- Product inventory counts
- POS systems
- POS
Certification
- Serv Safe, ANAB,11/2027
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork from home optionPaid time off401k matchHealthcare benefitsCompany CultureTimeline
Merchandiser
WorkForce
02.2025 - Current
Floor Manager
Buffalo Wild Wings
08.2024 - 11.2024
General Manager
Wingstop
05.2023 - 07.2024
High School Diploma -
Percy L Julian High School
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