Summary
Overview
Work History
Education
Skills
Timeline
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Erica Rice

Spring Hill

Summary

Achieved top performer status at American Mobile Home Sales of Tampa Bay, Inc, by leveraging exceptional relationship-building and negotiation skills. Demonstrated adaptability and resilience under pressure, significantly enhancing client satisfaction and sales outcomes. Excelled in teamwork and collaboration, fostering a supportive environment and driving long-term business growth. Friendly [Job Title] with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

27
27
years of professional experience

Work History

Sales Agent

American Mobile Home Sales of Tampa Bay, Inc
10.2015 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Patient Care Technician

Bayada Home Care
02.2012 - 10.2015
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.

Patient Care Technician

Alzheimer's Resource Center of Connecticut
09.1997 - 12.2011
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

High School Diploma -

Watertown High School
Watertown, CT
06.1990

Associate of Science - Nursing Assistance

Naugatuck Valley Community College
Waterbury, CT
05.1995

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Call Control
  • Resilience Under Pressure
  • Networking
  • Adaptability to Change
  • Making offers
  • Cold-calling
  • Building rapport
  • Contract Preparation
  • Demonstrating products
  • Brand Awareness
  • Product Demonstrations
  • Industry Expertise
  • Customer Service
  • Customer Relations
  • Product and Service Sales
  • Sales expertise
  • Product and service knowledge
  • Sales closing
  • Client Service
  • Relationship selling
  • Negotiation Tactics
  • Relationship Building
  • Staff Training
  • Contract Negotiations
  • Lead prospecting
  • Processing payments
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Sales Agent

American Mobile Home Sales of Tampa Bay, Inc
10.2015 - Current

Patient Care Technician

Bayada Home Care
02.2012 - 10.2015

Patient Care Technician

Alzheimer's Resource Center of Connecticut
09.1997 - 12.2011

High School Diploma -

Watertown High School

Associate of Science - Nursing Assistance

Naugatuck Valley Community College
Erica Rice