Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work Preference
Timeline
ResearchAssistant

Erica Richardson

Dillon,SC

Summary

Human resources manager offering several years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals.

Overview

2
2
years of professional experience

Work History

Front Desk Supervisor

Choice Hotels
Florence, SC
01.2023 - 11.2024
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Greeted and welcomed guests in a friendly, professional manner.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Ensured that all safety regulations were followed at all times.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Education

Associate of Science - Business Administration

Colorado Technical University
Colorado Springs, CO
07-2025

Certificate - Certified Nursing Assistant

Professional Medical Training Center
Florence, SC
12-2022

High School Diploma -

Lake View High
Lake View, SC
05-2006

Skills

  • Professional communication
  • Oath administration
  • Signature authentication
  • Vehicle title transfers
  • Affidavit preparation
  • Marriage license issuance
  • Immigration document notarization
  • Fraud prevention techniques
  • State law compliance
  • Staffing optimization
  • Labor law compliance
  • HR leadership
  • Recordkeeping
  • Employee support
  • Personnel information systems
  • Payroll coordination
  • Human resources operations

Accomplishments

  • Deans List

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementCompany CultureTeam Building / Company RetreatsHealthcare benefits

Timeline

Front Desk Supervisor

Choice Hotels
01.2023 - 11.2024

Associate of Science - Business Administration

Colorado Technical University

Certificate - Certified Nursing Assistant

Professional Medical Training Center

High School Diploma -

Lake View High
Erica Richardson