Erica Richmond
Gilbert,AZ
Summary
Knowledgeable sales and operations executive with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Director, Strategic Accounts - Dermatology, Southwest
AbbVie
12.2020 - Current
- Leads high-performing, multidisciplinary sales teams to deliver performance objectives aligned to organizational and brand priorities, monitoring achievement of goals and ensuring cross-functional alignment to achieve effective pull-through in targeted accounts, representing $50M in annual revenue;
- Champions cross-functional collaboration and breaks down barriers to align valuable resources and solutions that deliver solid results and exceed expectations;
- Creates and executes strategic account plans across multiple national accounts; building and maintain strong relationships with C-Suite leaders, KOLs, and other key decision makers of large, complex customer accounts that creates joint value creation, drives cosmetic dermatology business revenue and provides a meaningful and highly engaging customer experience;
- Effectively communicates, strategizes, and collaborates with key internal stakeholders across all brands, including medical education, marketing, operations, sales leadership, and field sales teams;
- Masterfully negotiates and manages contractual agreements that accelerate adoption, maximize access and drive revenue growth;
- Nominated by executive leadership team to attend Allergan's Executive Leadership Development Program (ELDP)
National Manager, Sales Training & Effectiveness
Cardinal Health
03.2017 - 12.2020
- Strategically designed, built, and managed best-in-class internal learning and development programs that expanded Cardinal Health's presence and footprint in the nuclear and precision medicine space;
- Successfully identified performance gaps, made recommendations, and provided solutions that improved business performance and developed future leaders;
- Supported the entire employee life cycle - onboarding, career development, team building, and leadership development programs;
- Successfully implemented Hunt Big Sales Complex Sales Cycle and Selling in Place sales methodologies;
- Obtained certification and facilitated Richardson Consultative Selling Skills, Richardson Developmental Coaching for Sales Leaders, and the MAP-IT training development process
Senior Cardiovascular Hospital Account Manager
Eli Lilly & Company USA
06.2016 - 03.2017
- Maintained effective communication among cross-channel stakeholders & Market Access team;
- Facilitated communication between clients, sales representatives, clinical staff, billing departments; ensuring streamlined operations across all touchpoints.
- Managed complex projects from inception through completion, ensuring timely delivery without compromising quality standards.
Regional Sales Director, Rocky Mountain Region
INROADS, Inc.
02.2012 - 05.2016
- Accountable for the accurate and timely management of a fiscally sound regional budget of $3 million+;
- Attentively coached, trained, and managed a team of account managers across several states, to accomplish organizational goals and objectives;
- Consistently hired, trained, and developed account managers who delivered solid sales results resulting in consistent top sales performance and career promotions of several of my direct reports;
- Worked in-field & virtually with account managers to motivate and coach on improvement of selling skills, business knowledge, and capabilities needed for success;
- Effectively planned and conducted plan of action and other meetings with members of the Region and Regional Board of Directors
Education
PhD - Organizational Leadership & Management
Capella University
MBA - Business Management
Purdue University Calumet
BBA - Finance/Marketing
Grand Valley State University
Skills
- Strategic Planning Expertise
- Organizational Growth Strategies
- Sales Strategy Development
- Client-Centric Business Development
- Training Program Facilitation
- Consultative Selling Expertise
- Salesforce CRM Proficiency
- Contract Management
- Professional Development
- Collaborative Partnerships
- Guided Development Coaching
- Workforce Talent Optimization
Affiliations
- Recording Secretary, Jack and Jill of America, Inc., Sun Valley Chapter, 2019 - 2022
- Adjunct Professor, Grand Canyon University, Business Leadership, 2010 - 2024
- Advisory Board Member, Gateway Community College Nuclear Medicine Program, 2017 - 2019
- VP of Business Development, National Sales Network, Phoenix Chapter, 2017-2019
- Vice President, Jack and Jill of America, Inc., Sun Valley Chapter, 2024-2026
Certification
- Strategic Sales Management Certificate, Harvard University August 2024
- Project Leadership Certificate, Cornell University March 2024
- Certificate of College Teaching, Capella University, June 2013
Timeline
Director, Strategic Accounts - Dermatology, Southwest
AbbVie
12.2020 - Current
National Manager, Sales Training & Effectiveness
Cardinal Health
03.2017 - 12.2020
Senior Cardiovascular Hospital Account Manager
Eli Lilly & Company USA
06.2016 - 03.2017
Regional Sales Director, Rocky Mountain Region
INROADS, Inc.
02.2012 - 05.2016
MBA - Business Management
Purdue University Calumet
BBA - Finance/Marketing
Grand Valley State University
- Strategic Sales Management Certificate, Harvard University August 2024
- Project Leadership Certificate, Cornell University March 2024
- Certificate of College Teaching, Capella University, June 2013
PhD - Organizational Leadership & Management
Capella University
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