Erica Rienecker

Reviewed vehicle condition and reports to determine wholesale and retail prices.

Inspected vehicles on and off site. Created and executed reconditioning plan to prepare vehicle for sale.

Used sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales, driving incremental business through a high-level of engagement with customers.

Turned prospective buying customers over to the sales team for a sales opportunity. Worked with management to identify current inventory needs.

Listened to customer details and offered matching solutions to meet wide range of requirements.

Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.

Scheduled appointments.

Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Demonstrated features, answered questions and offered solutions.

Documented customer interactions using SalesForce to capture data in processing system.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Greeted customers and helped with product questions, selections and purchases.

Helped customers complete purchases, and locate items.

Used POS system to process sales, returns, online orders and gift card activations.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Increased sales and customer satisfaction through personalized servicing.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Increased profit by streamlining operations.

Identified procedure or process changes required to improve performance and productivity.

Introduced new methods, practices and systems to reduce turnaround time.

Directed initiatives to improve work environment, company culture or overall business strategy.

Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.

Evaluated suppliers to maintain cost controls and improve operations. Reviewed operations reports to understand numbers and trends.

Partnered with vendors and suppliers to effectively manage and budget.