Overview
Work History
Education
Skills
Timeline
Generic

Erica Ripchick

Richmond,VA

Overview

9
9
years of professional experience

Work History

Human Resources Generalist

The Faison Center
08.2023 - Current
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
  • Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
  • Reduced employee turnover by creating a comprehensive onboarding program for new hires.
  • Decreased employee turnover rate by 11% over a 5 month period.
  • Effectively process employee personnel change notices, including salaries. positions, and terminations.
  • Successfully onboard new employees.
  • Maintain compliance with federal, state, and local employment laws are regulations.

Lead Wellness Coordinator

Massage Envy
01.2019 - 07.2019
  • Promotion from Wellness Coordinator due to my excellent customer service
  • Continued to provide excellent service to members/guests through prompt handling of appointments, resolving any conflicts making sure we were always able to meet the client's needs
  • Optimized product sales and membership by selling the Wellness program and promoting the benefits of the Massage Envy brand and services
  • Lead the front desk staff with product/service sales; provided training, morale building and operation efficiency and effectiveness
  • Stressed and maintained a professional environment
  • Met individual sales goals consistently; assisted other team members in reaching individual and clinic sales goals as established by owner to include retail and enhanced therapy goals.

Wellness Consultant

Massage Envy
05.2017 - 01.2019
  • Performed a quality level of customer service to every client by adhering to the customer service standards laid out by management: greet clients, promptly answer phone call, check clients in and out for appointments; set appointments
  • Promote and sell the Wellness Program, Enhancements, Skincare Services, Gift Cards, etc
  • Re-engaging inactive members
  • Consistently and effectively address customer service issues quickly and in a positive manner that reflects and supports approved policies and procedures to ensure clients leave happy
  • Exceeded and maintain monthly sales expectation of 20% from base of 10% Understanding that coaching is a developmental activity which, when absorbed and applied appropriately, will lead to better leaders, a cohesive team environment, and growth
  • Uphold the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy.

Clinic Manager

Massage Envy
08.2022 - 06.2023
  • Responsible for overall operation of the store and increase membership, which started at 33 due to the franchisee purchasing location during the pandemic
  • Through marketing campaigns and optimum customer services with walk-in clients we increased memberships to 120 within four months
  • Increased sales of products by 80% through the introduction of facial services
  • Review P & L with owner for accuracy and trends
  • Improved personnel costs by maintaining accurate schedules-to-appointments which decreased therapists downtime
  • Implement procedures and processes, i.e., discounts/incentives to improve member retention and re-engage inactive members.

Store Manager

Journeys
09.2020 - 08.2022
  • Promoted from Co-Manager/Assistant Store Manager due to exceptional performance and leadership skills
  • Provide feedback, coaching, and accountability to all employees
  • Recognize talented staff and develop them for growth within the company
  • Supervise and manage all aspects of daily store operations
  • Supervise and manage all aspects of Loss Prevention practices
  • Evaluate the sales data with District Manager ensuring location was meeting goals set by Corporate
  • Attend Corporate quarterly training addressing company goals, sales training, and teambuilding
  • Achieved the Audit Excellence Award for minimal loss of product and profits within one year as Store Manager.

Optometric Technician

Lebow Eye Associates, P.C.
01.2020 - 07.2020
  • Provide Customer Service by greeting all incoming/outgoing patients; monitor patient flow; answer telephones promptly; monitoring patient flow; answering telephones; handle appointments; process insurance and payments
  • Conduct pre-exam testing, visual field and other specialized testing.

Clinic Manager

Massage Envy
06.2016 - 12.2019
  • Promotion from Lead Wellness Coordinator due to my continual ability in reaching sales expectations, my professionalism, and leadership
  • Financial Management: Overseeing and managing daily operations of the franchised location, ensuring excellent service is consistently delivered to members and guests
  • Assist owner in setting and achieving membership and retail sales, profitability goals, meeting with franchise owner to monitor progress against goals
  • Key business operations included inventory, bank deposits, and marketing
  • Personnel Management: Manage staff, train, monitor, and coach the performance of sales associates
  • Establish staff work schedules; Handle human resource functions, where assigned, including interviewing, hiring, training, performance evaluation, conducting staff meetings, resolving concerns and disputes, payroll processing, disciplining, and terminating employees as well as all associated recordkeeping
  • Operations Management: Maintain a professional, clean, and safe environment for employees, members, and guests
  • Develop a culture in the franchised location that embraces and reflects the Massage Envy brand's core values of optimism, gratitude, excellence, consistency, and empathy.

Barista and Cashier

Target
09.2014 - 06.2015
  • Perform all pre-shift and post-shift duties
  • Respond to customer questions in an effective and efficient manner
  • Contribute to a positive team environment by recognizing alarms or changes in morale, performance to maintain optimal customer service.

Education

Seeking: Associate Degree - Business Management (12 credit hours remaining) -

John Tyler Community College

Thomas Dale High School
Chester, VA

Skills

  • Employee Onboarding
  • Policy Implementation
  • Regulatory Compliance
  • Interviewing
  • Human Resources
  • Profit and Loss Statements
  • Employee Recruitment

Timeline

Human Resources Generalist

The Faison Center
08.2023 - Current

Clinic Manager

Massage Envy
08.2022 - 06.2023

Store Manager

Journeys
09.2020 - 08.2022

Optometric Technician

Lebow Eye Associates, P.C.
01.2020 - 07.2020

Lead Wellness Coordinator

Massage Envy
01.2019 - 07.2019

Wellness Consultant

Massage Envy
05.2017 - 01.2019

Clinic Manager

Massage Envy
06.2016 - 12.2019

Barista and Cashier

Target
09.2014 - 06.2015

Seeking: Associate Degree - Business Management (12 credit hours remaining) -

John Tyler Community College

Thomas Dale High School

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Erica Ripchick