Erica Rivera
Valley Village,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bridal Stylist
David's Bridal
Burbank, CA
11.2024 - Current
- Consistently closed bridal sales in one-hour sessions, with complete styling, including accessories and foundations.
- Oversaw the assigned sales floor section, maintaining visual standards, optimizing the layout, and driving product sell-through.
- Conducted personalized one-hour bridal and bridal party appointments, delivering tailored styling experiences under time-sensitive conditions that required nimble learning to succeed.
- Fostered strong client trust through attentive service, follow-up communication, and event-driven styling.
Front of House Trainer
Chipotle
Los Angeles, CA
07.2024 - 03.2025
- Supervised front-of-house operations, ensuring exceptional customer service, and efficient workflow through a whole-store mindset during all day parts.
- Led, coached, and motivated my team to deliver timely, friendly, and excellent guest experiences.
- Communicated effectively with team members to delegate tasks in order to manage customer flow, and reduce wait times.
- Delivered a positive onboarding and training experience by staying attentive, valuing differences, and remaining solutions-focused at all times.
Client Advisor
Louis Vuitton - LVMH
Beverly Hills, CA
12.2023 - 03.2024
- Collaborated with cross-functional teams to ensure a seamless, luxury experience across all touchpoints.
- Introduced loyal clients to new areas of the brand, leading to their first purchases in categories like Ready-to-Wear.
- Consistently met or exceeded individual and team sales goals in a fast-paced, client-focused environment.
- Enhanced the luxury brand experience with perceptive hosting, driving new customer acquisition by effectively probing and fostering trust.
- Supported all phases of a specialty pop-up store launch and closure, including merchandising, logistics, and customer experience.
Specialist
Apple
Los Angeles, CA
09.2021 - 09.2023
- Maintained perfect customer satisfaction scores through consistent, high-quality service delivery that built long-term loyalty.
- Ranked as a top performer in business sales, consistently leading in new client introductions, and solution-based selling to entrepreneurs and small business owners.
- Created internal content and led team meetings focused on improving troubleshooting knowledge and technical confidence.
- Provided bilingual service (Spanish and English), expanding accessibility, and strengthening relationships with a diverse customer base.
- Supported new product launches by assisting with setup, in-store layout changes, and product demos.
Front of House Manager
The Carving Board
Los Angeles, CA
03.2020 - 09.2021
- Managed shift schedules, delegated tasks, and maintained labor efficiency during peak hours.
- Assisted with inventory tracking and allocating resources to maintain stock levels and the customer experience.
- Mentored and coached all team members on food preparation, safety protocols, and service procedures.
- Addressed and resolved customer concerns promptly, maintaining high satisfaction, and a positive brand reputation.
- Coordinated with kitchen management to ensure smooth communication and seamless service delivery.
Project Assistant
Los Angeles Community College District
Los Angeles, CA
09.2018 - 06.2019
- Guided prospective students through the admissions process, providing personalized assistance with enrollment steps and requirements.
- Collaborated with academic departments and student services to ensure a seamless transition for incoming students.
- Led discussion panels on behalf of the college, as well as spoke on panels, leading to an increase in recruitment.
- Supported marketing efforts by contributing to recruitment materials, social media content, and event planning.
Education
High School Diploma -
Fairfax High School
Los Angeles, CA06-2018
Some College (No Degree) - International Studies
Los Angeles Valley College
Van Nuys, CASkills
- Time management
- Personalized service
- Team leadership
- Inventory management
- Visual merchandising
- Training and coaching
- SEO proficiency
- HTML coding
Languages
Spanish
Professional
Korean
Elementary
English
Native/ Bilingual
Timeline
Bridal Stylist
David's Bridal
11.2024 - Current
Front of House Trainer
Chipotle
07.2024 - 03.2025
Client Advisor
Louis Vuitton - LVMH
12.2023 - 03.2024
Specialist
Apple
09.2021 - 09.2023
Front of House Manager
The Carving Board
03.2020 - 09.2021
Project Assistant
Los Angeles Community College District
09.2018 - 06.2019
High School Diploma -
Fairfax High School
Some College (No Degree) - International Studies
Los Angeles Valley College
Similar Profiles
Benafsha MahmoodzadaBenafsha Mahmoodzada
Ladies Tailor at David's BridalLadies Tailor at David's Bridal
Jazz MorganJazz Morgan
Stylist at David's BridalStylist at David's Bridal
Diana KoehlerDiana Koehler
Store Manager at David's BridalStore Manager at David's Bridal
Leonid FurmanLeonid Furman
Senior Software Engineer at MicrosoftSenior Software Engineer at Microsoft
Hegine MekteryanHegine Mekteryan
Manager at Queen B Nails & SpaManager at Queen B Nails & Spa