Erica R. Mann
Saint Clairsville
Summary
Self-motivated professional with 13 years of experience in customer service and administration. Holds an active secret security clearance. Expertise in Microsoft Word and Excel, demonstrating strong organizational and analytical skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Ohio Valley Nutrition
Saint Clairsville
04.2018 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Culinary Specialist
US Army National Guard
Nashville
04.2016 - Current
- Collaborated with kitchen staff to ensure efficient food preparation processes.
- Trained new culinary team members on safety and food handling practices.
- Managed inventory levels and coordinated supply orders for kitchen operations.
- Assisted in creating detailed recipes and standardized cooking procedures for dishes.
- Streamlined kitchen workflows to enhance productivity and reduce waste during service.
Sales Associate
Runners Hub
Clarksville
06.2016 - 10.2017
- Assisted customers in product selection and provided expert recommendations.
- Maintained store appearance through effective merchandising and inventory organization.
Certified Food Service Specialist
US ARMY
Fort Campbell
01.2013 - 03.2016
- Managed daily food preparation and service for military personnel.
- Ensured compliance with food safety and sanitation standards during operations.
- Trained junior staff on food handling and customer service protocols.
Crew Member
McDonalds
Modesto
07.2011 - 12.2012
- Prepared food items according to company standards and safety guidelines.
- Managed cash register, processed transactions, and handled customer inquiries effectively.
- Ensured accurate inventory levels by restocking supplies as needed throughout shifts.
- Assisted in resolving customer complaints promptly to maintain satisfaction levels.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Modesto Junior College
Modesto, CA06.2012
Health and Human performance
APSU
Clarksville, TNBusiness Administration
Ohio University
Athens, OHSkills
- Organizational Skills
- Problem Solving
- Attention to detail
- Team collaboration
- Customer service excellence
- Time management
- Communication skills
- Monitoring/Teaching
- Filing System
Training
- First Aid Training, Fort Campbell, KY, 2015
- Equal Opportunity Training, Fort Campbell, KY, 2014/2015
- Certified Food Service Specialist, Fort Lee, VA, 2013
Customer Service
- Provided Customer service to over 1,000 people daily
- Ensures customer safety by implementing Risk management procedures as well as ensuring all products are safe to serve and maintain a safe temperature.
- Provided superior service to all customers that visited the Facility
Administration
- Creating memorandums for standard operation procedures
- Answers Phone, takes messages, and routes calls to appropriate personnel.
- Reviewing over fifty Government documents for errors and miss conducted properties monthly.
- Updates and maintains all records and files
Accomplishments
- Individual Achievement Ribbon
- Army Commendation Medal
References
References available upon request.
Timeline
Administrative Assistant
Ohio Valley Nutrition
04.2018 - Current
Sales Associate
Runners Hub
06.2016 - 10.2017
Culinary Specialist
US Army National Guard
04.2016 - Current
Certified Food Service Specialist
US ARMY
01.2013 - 03.2016
Crew Member
McDonalds
07.2011 - 12.2012
Modesto Junior College
Health and Human performance
APSU
Business Administration
Ohio University
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