Erica Roberts
Benton,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Becky Reynolds
08.2021 - Current
- Maintained cleaning and organization of apartment
- Assisted with completion of routines such as laundry, grocery pickup, and transportation to and from appointments
- Displayed absolute discretion at handling confidential information
Front Desk Agent
Fairfield Inn And Suites Marriott
01.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Associate of Arts - General Studies
Hinds Community College
Raymond, MS12.2024
High School Diploma -
Yazoo County High School
Yazoo City, MS05.2022
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Attention to Detail
- Professional and mature
- Flexible Schedule
- Team collaboration abilities
Timeline
Front Desk Agent
Fairfield Inn And Suites Marriott
01.2023 - 05.2024
Personal Assistant
Becky Reynolds
08.2021 - Current
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Yazoo County High School
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