Summary
Overview
Work History
Education
Skills
Timeline
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Erica Roberts

Summary

Dedicated Office Assistant with 6 years successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office and history achieving high data output.

Overview

8
8
years of professional experience

Work History

Office Assistant

David Tinker Excavating
06.2024 - 07.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Warehouse Package Handler

FedEx Ground
04.2024 - 06.2024


  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Maximized storage space utilization by organizing packages in a logical, systematic manner according to size and weight.
  • Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
  • Supported efficient loading/unloading processes, coordinating with truck drivers and other warehouse personnel as needed.

Inbound Call Center Agent

Town Fair Tire
08.2022 - 12.2023
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Implemented feedback from supervisors to continually improve call quality and overall performance.
  • Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
  • Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.

Front Office Assistant

Ancera
07.2021 - 07.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
  • Helped maintain employee records, streamlining HR processes related to hiring, onboarding, and performance evaluations.
  • Supported office productivity by maintaining a clean and organized reception area for clients and visitors.
  • Maintained up-to-date knowledge of company policies and procedures, enabling prompt responses to inquiries from both colleagues and clients.
  • Assisted in the implementation of new filing systems which increased document retrieval efficiency significantly.
  • Facilitated seamless check-in/check-out processes for guests, ensuring a positive experience from start to finish.
  • Managed inventory levels for office supplies, reducing costs and minimizing downtime due to stock shortages.

Receptionist

Mulvey Oliver Gould & Crotta
04.2016 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Implemented an organized system for tracking billable hours accurately recorded by attorneys throughout the workday period.
  • Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
  • Promoted confidentiality by properly handling sensitive information and adhering to privacy regulations within the law office environment.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted legal staff in drafting correspondence, proofreading documents for accuracy, formatting consistency before submission or distribution.
  • Increased efficiency by handling incoming mail, distributing correspondence accordingly and ensuring timely responses from staff members.
  • Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.

Education

Bachelor of Science - Biological And Physical Sciences

University of Connecticut
Storrs
12.2014

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • File Organization
  • Verbal Communication
  • Administrative Support
  • Strong Problem Solver
  • Clerical Support

Timeline

Office Assistant

David Tinker Excavating
06.2024 - 07.2024

Warehouse Package Handler

FedEx Ground
04.2024 - 06.2024

Inbound Call Center Agent

Town Fair Tire
08.2022 - 12.2023

Front Office Assistant

Ancera
07.2021 - 07.2022

Receptionist

Mulvey Oliver Gould & Crotta
04.2016 - 07.2021

Bachelor of Science - Biological And Physical Sciences

University of Connecticut

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Erica Roberts