ERICA ROBERTS
Fort Collins,CO
Summary
Proactive and reliable professional with extensive experience in cleaning, organizing, and customer engagement. Demonstrates strong teamwork and problem-solving skills, ensuring efficient task completion and high client satisfaction. Proven ability to manage high-stress situations while effectively resolving customer complaints. Highly organized with exceptional communication and multitasking abilities, committed to delivering top-quality service.
Overview
8
8
years of professional experience
Work History
Cashier
Family Dollar
Wellington, CO
11.2024 - 08.2025
- Facilitated customer inquiries and guided store navigation to enhance shopping experience.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Stocked shelves and arranged product displays to attract customer attention.
- Processed returns and exchanges in accordance with store policies.
- Operated cash register and POS system for accurate payment processing.
Volunteer
ARC Thrift Store
Fort Collins, CO
01.2021 - 01.2024
- Sorted incoming clothing donations based on quality and usability standards.
- Organized clothing by size and type to enhance processing efficiency.
- Inspected items for damages and cleanliness prior to distribution.
Caregiver
Little R&R Home Care
Loveland, CO
10.2021 - 07.2023
- Executed light housekeeping duties, including laundry, meal preparation, and grocery shopping.
- Supported clients with daily tasks to enhance independence and well-being.
- Facilitated activities of daily living for residents to uphold health and dignity.
- Promoted social engagement through conversation and companionship with clients.
- Documented and reviewed shift reports and care notes for continuity of care.
House Keeper
Marriott
Fort Collins, CO
01.2019 - 02.2021
- Maintained clean and safe environments through dust-mopping and vacuuming.
- Restocked restroom areas with towels and toiletries to ensure hygiene standards.
- Demonstrated efficiency in cleaning and organizing multiple rooms.
- Managed time effectively to meet task deadlines consistently.
- Exhibited strong organizational skills while overseeing housekeeping supplies inventory.
- Adapted quickly to new work environments and learned processes effectively.
- Prioritized tasks while remaining flexible amidst workload changes.
Crew Member
McDonald's
Greeley, CO
08.2017 - 01.2019
- Greeted customers with professionalism, enhancing overall satisfaction with service.
- Executed cashier duties, including processing payments and providing accurate change.
- Collaborated with crew members to efficiently complete assigned tasks.
- Addressed customer inquiries and complaints, utilizing strong communication skills.
Skills
- Cleaning and organizing skills
- Customer service excellence
- Team collaboration
- Problem-solving
- Cash handling
- Work ethic
- Reliability and punctuality
- Cash register operation
- Visual merchandising
- Time management
- Attention to detail
- POS operation
- ID verification
Community Service
Volunteer, ARC Thrift Store, Fort Collins, CO
Affiliations
- Mother of two teens
- Gardening
- Art
- Aqua scaping
References
References available upon request.
Timeline
Cashier
Family Dollar
11.2024 - 08.2025
Caregiver
Little R&R Home Care
10.2021 - 07.2023
Volunteer
ARC Thrift Store
01.2021 - 01.2024
House Keeper
Marriott
01.2019 - 02.2021
Crew Member
McDonald's
08.2017 - 01.2019
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