Overview
Work History
Education
Skills
Timeline
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Erica Robinson

Joliet,IL

Overview

12
12
years of professional experience

Work History

Senior Representative- NOC Security Desk

United Airlines
03.2022 - Current
  • A liaison with the Transportation Security Administration (TSA), Federal Security Directors, Federal Air Marshal Service, State Department Analysts, Regional Security Officers, Federal Bureau of Investigation and International Security authorities regarding issues of aviation security and compliance
  • Experienced in United policies/procedures, including Ground Security Coordinator (GSC) and Passenger Incident Review Committee (PIRC) programs
  • Log, review, guide and maintain investigations related to United's Passenger Programs that address unruly and disruptive passenger behavior on board aircraft and in the airport
  • Respond to notifications related to security events between operations and TSA
  • Assess security-related incidents to identify customers who are entered into the United PIRC programs through fact-gathering, report writing, follow-up and building case folders with relevant information and documents to facilitate investigations for final renderings in a timely manner
  • Support Secure Flight and CBP offload request on a 24/7 basis
  • Achieve compliance with TSA and host government security programs and conformance to company policies, in an effort to minimize penalties and the impact to co-workers, customers and the operation.
  • Built relationships with industry stakeholders to stay informed on industry trends and developments

Assistant Manager of Pilot Crew Scheduling

United Airlines
10.2019 - 03.2022
  • Managing the department, including the development and enforcement of policies and procedures, to ensure schedules are accurate and compliant with applicable regulatory requirements and company policies
  • While observing and supporting current and future operation
  • Qualified to maintain the department's FAR 117 desk monitoring 2,000 flights a shift
  • Coaching and Supporting 60 employees while establishing procedures encompassing best practices
  • Conducted performance evaluations to direct reports consisting of 6 Crew Schedulers
  • Ensured contractual interpretations and scheduling practices are administered consistently and cost effectively
  • Responsible to oversee the daily operation of the Crew Scheduling Department and allocate crew resources.

Pilot Crew Scheduler/Coordinator – Lead / Upgrade Supervisor

United Airlines
01.2017 - 10.2019
  • Ensure efficient utilization of pilots while considering monetary aspects and reserve coverage
  • Efficient in FAA 117 rules, guaranteeing all crew member assignments are in accordance with FAA mandated regulations, company policies, and crew member contracts
  • Ensured crews are scheduled & advised for 4,500 daily departures
  • Communicated crew changes and operational disruptions to over 500+ crew members daily in a timely manner
  • Solved multiple complex issues within a short timeframe to achieve an on-time departure for our customers
  • Work closely with Operational Managers, Dispatchers, and SOC regarding the coordination of cancellations, misconnect, and crew reassignments and legalities
  • Arranged hotels and transportations if necessary.

Crew Pay Analyst

ExpressJet Airlines
02.2014 - 01.2017
  • Recovered over 2.5 million dollars in pay discrepancies over a two-year period
  • Created overpayment letters to be sent to crew members when needed
  • Worked closely with other departments such as Crew Scheduling and Pay Roll for accuracy and expedited checks
  • Responsible for reconciling pay queries for pay adjustments and pay period discrepancies
  • Audited high dollar reports for over 1,500 Pilots using Excel.

Crew Reroute Scheduler -Lead

ExpressJet Airlines
04.2012 - 02.2014
  • Ensured efficient utilization of Pilots and Flight Attendants by prioritizing open trips and late turns
  • Ensured that all crewmember assignments are in accordance with FAA mandated regulations, company policies, and crew member contracts
  • Provided job training to new hires, and additional tutoring to meet company standards.
  • Supervised day-to-day activities of 20-person team of contractors to promote productivity and efficient use of resources, maintaining on-time operations.

Education

Bachelor's Degree in Business Administration -

Truett-McConnell College
Cleveland, GA
01.2012

Skills

  • Security procedures knowledge
  • Security event log reviews
  • Top Secret US Government Security Clearance
  • Security operations experience
  • Staff Management
  • Scheduling proficiency
  • Strategic planning
  • Scheduling
  • Data analysis skills
  • Expense reporting
  • Office administration
  • Travel coordination

Timeline

Senior Representative- NOC Security Desk

United Airlines
03.2022 - Current

Assistant Manager of Pilot Crew Scheduling

United Airlines
10.2019 - 03.2022

Pilot Crew Scheduler/Coordinator – Lead / Upgrade Supervisor

United Airlines
01.2017 - 10.2019

Crew Pay Analyst

ExpressJet Airlines
02.2014 - 01.2017

Crew Reroute Scheduler -Lead

ExpressJet Airlines
04.2012 - 02.2014

Bachelor's Degree in Business Administration -

Truett-McConnell College

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Erica Robinson