Erica Robinson
The Woodlands,TX
Summary
Dedicated to promoting mental and physical health through a patient-centric approach. Possesses a B.S. in Psychology and extensive experience in patient care coordination, EHR management, and healthcare communication. Proficient in eClinicalWorks, facilitating effective management of high-volume administrative workflows while ensuring seamless operations. Committed to supporting both mental health and medical teams by delivering efficient, empathetic, and HIPAA-compliant care that prioritizes patient well-being. A proactive problem-solver with a strong focus on enhancing positive patient experiences and contributing to overall excellence in healthcare delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Woodlands Internists
The Woodlands, TX
07.2022 - 07.2023
- Managed all aspects of patient care coordination, including scheduling, medical record retrieval, and insurance processing.
- Handled high-volume inbound and outbound calls with professionalism, addressing patient inquiries and routing urgent matters to providers.
- Processed billing and dues collection, verified health insurance coverage, and completed prior authorizations to streamline patient access to care.
- Maintained accurate and confidential EHR documentation using eClinicalWorks, ensuring compliance with HIPAA regulations.
- Served as liaison between patients and healthcare providers to facilitate clear communication and timely care delivery.
Logistics Associate (seasonal)
Nordstrom
The Woodlands, TX
11.2018 - 01.2019
- Coordinated and fulfilled coded customer orders in a fast-paced retail environment, maintaining accuracy and organization in stock management.
Daycare Worker (seasonal)
Stepping Stones
The Woodlands, TX
06.2018 - 07.2018
- Provided nurturing care and educational support for children of varying ages in a safe, positive environment.
Education
Bachelor of Science - Psychology, Minor in Print Journalism
University of Houston
Houston, TX05-2019
Skills
- Certification in Texas Child and Adolescent Needs and Strengths (CANS) 3-6 10 and 6-17 10, Texas Adult Needs and Strengths Assessment (ANSA) 20
- Electronic Health Records (EHR) – eClinicalWorks
- Patient Scheduling & Care Coordination
- Insurance Verification & Prior Authorizations
- Medical Billing & Payment Processing
- High-Volume Call Management
- HIPAA Compliance & Confidentiality
- Written & Verbal Communication
- Team Leadership & Collaboration
- Customer Service Excellence
- Patient Care and Confidentiality
- HIPAA Compliance
- Patient Demographics
- Workflow Coordination
Certification
- Texas Child and Adolescent Needs and Strengths (CANS) 3-6 1.0 Certification
- Texas Child and Adolescent Needs and Strengths (CANS) 6-17 1.0 Certification
- Texas Adult Needs and Strengths Assessment (ANSA) 2.0 Certification
Timeline
Medical Administrative Assistant
Woodlands Internists
07.2022 - 07.2023
Logistics Associate (seasonal)
Nordstrom
11.2018 - 01.2019
Daycare Worker (seasonal)
Stepping Stones
06.2018 - 07.2018
Bachelor of Science - Psychology, Minor in Print Journalism
University of Houston