Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Rodriguez

Bakersfield,CA

Summary

Committed professional offering 6 plus years demonstrated success in Direct Support. Dedicated to delivering consistent and focused attention to individual safety, comfort and dignity. Passionate about supporting individual environment dealing with mental health concerns and offering expert support for emotional, physical and mental needs. Caring vigilant and devoted to individuals. Utilizing expert and training to the best of my ability, while gaining experience in any way possible.

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

14
14
years of professional experience
1
1
Certification

Work History

CNA

Kern River Transitional Care
01.2024 - 12.2025
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.

DSP (Direct Support Professional)

Sevita health
Bakersfield, CA
01.2021 - 12.2025
  • CPI
  • Strong Work Ethic
  • Interpersonal skills
  • Good judgement/Decision Making Skills
  • Excellent Written/Verbal Skills
  • First Aid/CPR
  • Behavioral Management skills
  • Team management skills
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted with daily living activities, running errands, and household chores.
  • Completed regular check-ins and progress report for each client.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Person centered learning skills
  • Self Motivated
  • Various report writing
  • Excellent Time Managing

Caregiving

Top-Notch Professional Services
11.2021 - 11.2023
  • Supported Living Services training includes one-on-one assistance from SLS Staff with teaching individuals how to complete money management and budgeting activities, bill paying, medication training, grocery and personal shopping, increasing hygiene and grooming skills, cooking skills, education skills, housekeeping and laundry skills, and community integration
  • Independent Living Skills is offered to Kern Regional Center individuals who require assistance with daily tasks while living at home with their families. Independent Living Skills training includes assistance with daily activities such as shopping, money management training, budgeting, hygiene skills, medication training, housecleaning, education skills and community integration.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.

Caregiver

Donnell Co, LLC
10.2020 - 09.2023
  • 1. Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
  • 2. Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands
  • 3. General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine
  • 4. Mobility assistance: help with getting in and out of a wheelchair, car or shower
  • 5. Personal supervision: providing constant companionship and general supervision
  • 6. Transportation: driving to and from activities, running errands, and help getting in and out of wheelchair-accessible vehicle
  • 7. Emotional support: being a stable companion and supporter in all matters personal, health-related and emotional
  • 8. Care for the elderly: orienting or grounding someone with Alzheimer’s disease or dementia, relaying information from a doctor to family members
  • 9. Back-up care (or respite) services: providing other caregivers a break
  • 10. Home organization: help with organizing, packing or cleaning for a trip, or general house care and cleaning
  • 11. Health monitoring: following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

ARH Construction

Lorena Saucillo
01.2016 - 01.2023
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

State Farm Insurance Agent

State Farm Insurance
04.2018 - 05.2022
  • Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Excel, Word, email, payroll, databases
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Utilized CRM software to manage client relationships.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Conducted annual reviews of existing policies to update information.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Secretary

Law Office of Scott Warmuth
01.2017 - 12.2020
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained electronic filing systems and categorized documents.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained daily report documents, memos and invoices.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Caregiver

Hope house
10.2016 - 11.2018
  • Assisting clients with daily personal tasks, including bathing and dressing
  • Completing housekeeping tasks such as vacuuming, washing dishes and tidying
  • Helping plan client appointments and organize a schedule
  • Organizing with transportation arrangements to appointments
  • Shopping for groceries and preparing meals that meet specific client dietary needs
  • Encouraging client engagement in social networks and communities

Caregiver for Elderly

The Fair Oaks Regency Park
01.2018 - 05.2018
  • Memory Care:
  • Dementia Communication Strategies
  • Anxiety Reduction
  • Social Interaction
  • Cognitive Support
  • Psycho-Emotional Care:
  • Warm Companionship
  • Reading, Games & Activities
  • On-Site & Off-Site Events
  • Independent Living Facilitation
  • Physical Care:
  • Bathing & Personal Hygiene
  • Dressing Assistance
  • Meal & Feeding Support
  • Wheelchair Transfer

Overnight Stocker

Walmart super center
01.2014 - 11.2016
  • Sorts and stocks products on shelves and in the backroom. Assists fellow associates as needed throughout the store. Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately. Engages with vendors and drivers with a positive attitude.

Jo Ann fabrics

Jo-Ann Fabric and Craft Stores
03.2012 - 12.2013
  • Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.

Dollar Tree stocker

The Dollar Store
01.2012 - 02.2012
  • The duties of the Sales Associate include assisting customers in locating and purchasing merchandise, operating the cash register, stocking merchandise, recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction ...

Education

High school diploma -

Alhambra High School

Skills

  • Experienced caregiver
  • Home care experience
  • Personal care expertise
  • Residential cleaning expertise
  • Experience with developmental disabilities
  • Meal planning and preparation
  • Dementia care expertise memory care assistance
  • Laundry management
  • Administrative support experience
  • Direct patient support
  • Patient vital signs monitoring
  • Experience with autism support
  • Childcare experience
  • Safe driving practices
  • Organizational skills in personal assistance
  • Cash management expertise
  • Financial planning
  • Accurate medical charting and documentation
  • Rehabilitation therapy
  • Housekeeping
  • Active listening
  • Task prioritization
  • Laptop and tablet operation
  • Medication management
  • Needs assessment

Certification

  • Dsp certified December 2018 to Present
  • First Aid Certification January 2019 to Present
  • CPR Certification January 2021 to Present
  • CNA - Certified Nurse Assistant

Timeline

CNA

Kern River Transitional Care
01.2024 - 12.2025

Caregiving

Top-Notch Professional Services
11.2021 - 11.2023

DSP (Direct Support Professional)

Sevita health
01.2021 - 12.2025

Caregiver

Donnell Co, LLC
10.2020 - 09.2023

State Farm Insurance Agent

State Farm Insurance
04.2018 - 05.2022

Caregiver for Elderly

The Fair Oaks Regency Park
01.2018 - 05.2018

Secretary

Law Office of Scott Warmuth
01.2017 - 12.2020

Caregiver

Hope house
10.2016 - 11.2018

ARH Construction

Lorena Saucillo
01.2016 - 01.2023

Overnight Stocker

Walmart super center
01.2014 - 11.2016

Jo Ann fabrics

Jo-Ann Fabric and Craft Stores
03.2012 - 12.2013

Dollar Tree stocker

The Dollar Store
01.2012 - 02.2012

High school diploma -

Alhambra High School

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Erica Rodriguez