Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ERICA ROHDE

Otsego,MN

Summary

Hardworking and reliable real estate agent focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as real estate agent professional.

Overview

22
22
years of professional experience

Work History

Server

The Well Sports Tavern
01.2023 - Current
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Real Estate Agent

EXP Realty
11.2020 - Current
  • Marketed and sold property for clients by hosting open houses and advertising online.
  • Advised clients on market conditions and property value for informed decision-making.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Coordinated appointments to show clients prospective homes.
  • Resolved problems, improved operations and provided exceptional service.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Reviewed market research data and changed sales price accordingly.
  • Maintained connections with clients to encourage repeat business and referrals.

Owner/Operator

Clear Reflections Cleaning, LLC
01.2011 - 08.2021
  • Bookkeeping, billing, and advertising
  • Working with sub-contractors, providing cleaning BIDS
  • Maintain scheduling, and event calendars
  • Responsible for cleaning numerous homes, new construction homes, and commercial properties
  • Ensuring all customers are happy and satisfied with services.

Financial Services Advisor

Ashford University
06.2008 - 12.2010
  • Counsel students on financial aid opportunities and application process (i.e
  • FAFSA) and institutional policies and procedures by conducting phone consultations on financing their educations
  • Communicate with students via phone, email, etc on student inquiries on financial service questions and concerns
  • Provide excellent customer service to students and parents
  • Manage incoming calls and direct students to the appropriate person
  • Conduct and complete activities via Campus Vue
  • Assist students with completion and obtaining of necessary financial documents
  • Assist in the accounts receivable and collection efforts
  • Assist in the review National Student Loan Database System (NSLDS) to determine student financial aid status
  • Responsible financial aid document/application review
  • Assist Financial Services Manager in the day-to-day operations
  • Other duties as assigned
  • Managed.

Loan Processor

RKS Mortgage Inc
10.2004 - 06.2008
  • Head processor of processing department
  • Execution of Funding and documenting loans
  • Managed all pipelines of sales floor on a daily basis
  • Call loan applicants with terms and conditions
  • Process loans during all stages of approval
  • Make certain all stipulations and conditions are met for the final approval process
  • Customer relations and sales support between Lenders/Borrowers/Brokers/Title/ESCROW/Inhouse sales-loan officers.

Underwriter/Processor

Planet Financial Services
08.2002 - 09.2004
  • Through credit and client portfolio analysis
  • Lender relations and advanced underwriting guideline experience as an underwriter in the wholesale division
  • Ability to calculate DTI of W2, self-employed or fixed income through monthly/annual documents or as Stated Documentation
  • Basic home appraisal review
  • Execution of manual interest rates/pre-approvals, assigning payoffs of consumer debts, judgments, Ch 13 buyouts, tax liens, etc
  • Knowledge of purchases or refinances through Max LTV, CLTV, 80/20 loans, HELOC, 2nd Mortgages, etc
  • Analyst of mortgage seasoning and/or first-time homebuyers
  • Rate sheet creation and marketing flyer construction
  • On the spot assistance to in-house Account Executives and Loan Officers with rate quotes and comprehension of loan guidelines
  • Hand selected for underwriting position upon its establishment
  • Recognized for saving large percentage of loans and for contributing to loan center by meeting or exceeding quarterly goals.

Education

BA -

Ashford University

Licensed Real Estate Agent -

Kaplan Real Estate - MN
11.2020

Cosmetology -

Regency Beauty Academy - Blaine, MN
06.2001

Graduated with cosmetologist license -

Anoka Ramsey Community College - Anoka, MN
06.2000

Skills

  • Client relationship building
  • Business marketing
  • Operations management
  • Workflow Coordination
  • Lead generation
  • Client communication
  • Motivation
  • Organization
  • Collaboration
  • Exceptional customer service
  • Team Player

References

References available upon request

Timeline

Server

The Well Sports Tavern
01.2023 - Current

Real Estate Agent

EXP Realty
11.2020 - Current

Owner/Operator

Clear Reflections Cleaning, LLC
01.2011 - 08.2021

Financial Services Advisor

Ashford University
06.2008 - 12.2010

Loan Processor

RKS Mortgage Inc
10.2004 - 06.2008

Underwriter/Processor

Planet Financial Services
08.2002 - 09.2004

BA -

Ashford University

Licensed Real Estate Agent -

Kaplan Real Estate - MN

Cosmetology -

Regency Beauty Academy - Blaine, MN

Graduated with cosmetologist license -

Anoka Ramsey Community College - Anoka, MN

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ERICA ROHDE