Erica Rojas Bonilla
Summary
Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Cashier
The Habit Burger Grill
08.2023 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Kept clean, organized and well-stocked checkout areas.
- Addressed customer questions and complaints with professionalism.
- Gave customers full attention and attended to their needs.
- Worked with supervisory team to meet customer needs.
- Trained new retail team members in customer service and company
To Go
Red Lobster Restaurant
08.2022 - 08.2023
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Checked shipments for out-of-date and damaged products to ensure freshness and quality.
- Cleaned and sanitized preparation surfaces, utensils and equipment to prevent food-borne illnesses.
- Managed time for the time the consumers order their food to the time they receive their food.
Host
Olive Garden Restaurant
03.2022 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Monitored dining area to track seating availability, service and occupancy.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Helped customers plan and staff carry out successful events.
- Kept customers happy, seating each quickly, and always resolving complaints to complete satisfaction.
Education
High School Diploma -
Duval High School
Lanham, MDSkills
- Customer Service
- Time management skills
- Work Ethic and Integrity
- Patience and Empathy
- Multitasking Capabilities
- Teamwork and Collaboration
- Hospitality and accommodation
- Problem Solving Abilities
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
The Habit Burger Grill
08.2023 - Current
To Go
Red Lobster Restaurant
08.2022 - 08.2023
Host
Olive Garden Restaurant
03.2022 - 08.2022
High School Diploma -
Duval High School
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