Erica Roland
Warehouse Lead
Fairburn,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Quality Assurance Team Lead
Walmart ECommerce
Atlanta, GA
11.2021 - Current
- Coached and motivated 30-person QA team to develop competencies.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Established metrics, applied industry best practices and developed new tools and processes.
Quality Assurance Specialist
Walmart ECommerce
Atlanta, GA
04.2019 - 11.2021
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided training to over 20 onboarding team members in 2020.
Orderfiller
Walmart ECommerce
Atlanta, GA
09.2016 - 04.2019
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Picked and packed order items.
- Entered package information into company's computer system.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Orderfiller
Frito Lay's Distribution Center
Atlanta, GA
10.2005 - 08.2016
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Education
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.1999
Skills
- Team Building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Organization and Time Management
- Data Entry
- Good Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Quality Control Checks
Timeline
Quality Assurance Team Lead
Walmart ECommerce
11.2021 - Current
Quality Assurance Specialist
Walmart ECommerce
04.2019 - 11.2021
Orderfiller
Walmart ECommerce
09.2016 - 04.2019
Orderfiller
Frito Lay's Distribution Center
10.2005 - 08.2016
High School Diploma -
Frederick Douglass High School
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