Julian Diaz
Wimauma
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service/Sales Associate
Zumiez
Ellenton, FL
06.2025 - Current
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organization on the sales floor.
- Collaborated with team members to execute promotional events and maintain visual merchandising standards.
- Educated customers on product features, benefits, and trends to drive informed purchasing decisions.
- Resolved customer inquiries and complaints effectively, contributing to a positive store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Shutter Installer
Hurricane Relief
Port St. Lucie Fl
06.2024 - 11.2024
- Produced and installed shutters based on client needs
- Took measurements and utilized tools for precise home shutter installation
- Worked with teams to ensure safety and efficient work pace
Technical Assistant
OG Wraps
Port St. Lucie FL
06.2022 - 07.2024
- Assisted in the installation of vinyl on customer vehicles
- Involved with quality control and ensuring vehicles remained undamaged
- Removed and refitted small exterior vehicle components
Education
GED -
Lennard High School
2342 E Shell Point Rd, Ruskin, FL 3357005.2025
Skills
- Fast and efficient learner
- Ability to follow instructions closely and effectively
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash handling
- Flexible schedule
- Client service
Timeline
Customer Service/Sales Associate
Zumiez
06.2025 - Current
Shutter Installer
Hurricane Relief
06.2024 - 11.2024
Technical Assistant
OG Wraps
06.2022 - 07.2024
GED -
Lennard High School