Erica Romero Adams
El Cajon
Summary
Detail-oriented professional with extensive experience in retail and environmental services. Known for strong customer service skills and commitment to team collaboration, ready to leverage expertise to boost customer satisfaction and operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Boot Barn
El Cajon
10.2021 - Current
- Bilingual sales associate,always overachieve my daily sales goals.
- Operated cash register and processed transactions efficiently.
- Organized merchandise displays to enhance visual appeal.
- Collaborated with team members to ensure smooth store operations.
- Restocked inventory shelves to maintain product availability.
- Conducted inventory counts to manage stock levels accurately.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with product selection and provided exceptional service.
- Maintained knowledge of current promotions and sales events.
- Resolved customer inquiries and complaints effectively and professionally.
- Assisted customers with finding the right product for their needs.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Completed transactions in an efficient manner while providing excellent customer service.
Environmental Services Housekeeper
Edgemoor County Hospital
Santee
05.2018 - 10.2021
- Maintained cleanliness in patient rooms, common areas, and restrooms.
- Operated cleaning equipment and chemical solutions safely and efficiently.
- Followed infection control protocols to ensure a sterile environment.
- Collaborated with healthcare staff to address specific cleaning needs.
- Scheduled daily tasks to optimize workflow and efficiency.
- Trained new staff on cleaning procedures and safety guidelines.
- Conducted regular inspections to meet cleanliness standards and requirements.
- Managed supply inventory for cleaning materials and equipment maintenance.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Attended required training sessions related to housekeeping tasks.
- Stocked linen closets with fresh linens as needed.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
Housekeeping Supervisor/Housekeeper
Standford court nursing home
Santee
03.2019 - 04.2021
- In charge of housekeeping supervising includes organizing employees shifts, training and motivating team members and checking all areas for tidiness.
Activities Assistant
Cottonwood Canyon Healthcare Center
El Cajon
12.2018 - 03.2020
- Responsible for providing personal assistance care and support to clients with mental and physical disabilities.
- Responsible for overseeing and ensuring the safety of a group of people.
- Responsible for providing and developing tasks to build skills such as social, cognitive, and etc.
Personal Assistant
Santee
08.2018 - 03.2020
- Assisted an elderly women in preparing meals and running errands around town.
- Also did light housekeeping and help her in her personal needs.
Caterer/Server
Catering Solutions
San Diego County
05.2018 - 09.2019
- Catering in private and special events.
- Oversaw staff during events to ensure seamless service delivery.
- Prepared food items for catering events including salads, sandwiches, appetizers, entrees, and desserts.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
- Distributed food to service staff for prompt delivery to customers.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
Housekeeping Assistant Manager
Healthcare Services Group
El Cajon
08.2017 - 12.2018
- Organized workflow and ensured that employees understand their duties or delegated tasks.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Set up meetings with staff and help with duties as needed.
CSR - Customer Service Representative/ Office manager
Farmers Insurance Group
Jamul
06.2005 - 07.2007
- Customer service rep offered information and advice about insurance policies.
- Answered phones, doing paperwork, handling mail, recommending claim actions and updating insurance records.
- Handled Daily Cash; bank deposits.
Accounts Payable Clerk
Crown Xpress transport
San Diego
01.2004 - 12.2005
- Made daily deposits paid personal and company bills.
- Multi task kept track of payroll and paid company's employees from Mexico and United States.
- Emailed important customers and set up appointments for potential clients.
Secretary/Receptionist
BMW parking and storage
Tecate
06.2003 - 09.2004
- Attended calls in office and customers.
- Made daily deposits and handled cash.
- Kept track of cars and customers in storage area.
- Greeted customers and always had great communication toward anyone that walked in the office.
Education
Computerized Office Accounting - Accounting And Finance
Valley Career College
El Cajon, CA 08.2005 - 09/2006
High school diploma credits -
Foothills adult school
El Cajon, CAHigh school diploma -
Valhalla High School
El Cajon, CASkills
- Customer Service Skills
- Bilingual
- Computerized office accounting
- Words
- Basic Computer Skills
- Basic American Sign Language
- Telephone Skills
- Elderly care/childcare
- Catering
- Customer Service
- Front Desk
- Personal Care
- Activities
- Recreation
- Hotel experience
- Custodial experience
- Sales
- Spanish
- CPR/ first aid
- Cash Handling
- Office Management
- Telecommunication
- Environmental Services
- Personal Assistant Experience
- Retail Sales
- Data Entry
- Clerical experience
Certification
First Aid Certification, 06/01/23, 06/01/25, First aid and CPR certification
Personal Information
Authorized To Work: US
Timeline
Retail Sales Associate
Boot Barn
10.2021 - Current
Housekeeping Supervisor/Housekeeper
Standford court nursing home
03.2019 - 04.2021
Activities Assistant
Cottonwood Canyon Healthcare Center
12.2018 - 03.2020
Personal Assistant
08.2018 - 03.2020
Environmental Services Housekeeper
Edgemoor County Hospital
05.2018 - 10.2021
Caterer/Server
Catering Solutions
05.2018 - 09.2019
Housekeeping Assistant Manager
Healthcare Services Group
08.2017 - 12.2018
Computerized Office Accounting - Accounting And Finance
Valley Career College
08.2005 - 09/2006
CSR - Customer Service Representative/ Office manager
Farmers Insurance Group
06.2005 - 07.2007
Accounts Payable Clerk
Crown Xpress transport
01.2004 - 12.2005
Secretary/Receptionist
BMW parking and storage
06.2003 - 09.2004
High school diploma credits -
Foothills adult school
High school diploma -
Valhalla High School