Erica Rosas
Grand Terrace,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
LIBERTY Dental Plan
Tustin, CA
03.2022 - Current
- Verified patient insurance coverage and eligibility for dental services.
- Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.
- Processed requests for pre-authorization of treatments from providers on behalf of patients.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Dental Assistant
JWCH Institute, Inc. Corporate Office
Commerce, CA
07.2015 - 04.2020
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- screen patients for fluoride screenings to bring in more revenue
- Ordered supplies necessary for daily operations of the practice.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
Dental Assistant
AltaMed
Commerce, CA
02.2015 - 06.2015
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
Education
High School Diploma -
Rosemead High School
Rosemead, CA06-2008
Certificate - Dental Assisting
United Education Institute
El Monte, CASkills
- Appointment Scheduling
- Inventory Management
- Patient Services
- Dental staff support
- Dental terminology knowledge
- Medicare and Medicaid knowledge
- Dental insurance experience
- Bilingual (Spanish)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative
LIBERTY Dental Plan
03.2022 - Current
Dental Assistant
JWCH Institute, Inc. Corporate Office
07.2015 - 04.2020
Dental Assistant
AltaMed
02.2015 - 06.2015
High School Diploma -
Rosemead High School
Certificate - Dental Assisting
United Education Institute
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