Erica Rosengrant
Office Manager
Columbia,MD
Summary
Experienced Office Manager and Administration Professional experienced in optimizing productivity while effectively working to ensure operational and service excellence. Respectful, compassionate, highly dependable, and ethical. Dedicated to helping boost a company's success while building long-term relationships.
Overview
23
23
years of professional experience
Work History
Office Manager
Thompson Chiropractic & Wellness Center
07.2022 - Current
- Manage daily operations and prioritize tasks to meet the demands of a fast-paced work environment for two practices and four different locations.
• Manage multiple schedules, patient records management, and billing functions
• Open and close the primary location
• Provide outstanding support to the entire staff, which helps improve process flow and boosted efficiency.
• Keep the waiting room neat and organized by removing trash, cleaning and restocking the patient bathroom, patient treatment rooms, staff bathroom, kitchenette, sweeping floors, water all plants.
• Update reports, manage accounts, and generate reports for the company database.
• Reconcile end-of-day reports to determine accurate billing processing.
• Support accounts receivable operations within assigned functions.
• Develop and maintain successful relationships with vendors, suppliers, and contractors.
• Oversee office inventory activities by ordering all office supplies and keeping records of inventory levels.
• Perform various administrative tasks by filing, copying, and faxing documents.
• Built and maintained positive working relationships with patients and staff.
• Provide exceptional customer service to patients.
• Apply administrative knowledge and courtesy to explain procedures and services to patients. - Maintain confidential patient, employee, and company information in compliance with company policies and regulatory requirements.
Infant Hearing Screener
Johns Hopkins Hospital
01.2020 - 10.2022
- Conducted newborn hearing screenings on infants in the nursery and NICU before discharging from the hospital.
- Assisted with database management for patient, billing, and appointment information.
- Worked directly with nursing staff, patients, and parents to communicate the relevance of hearing screening and early intervention to support positive outcomes.
- Maintained and used hearing screening equipment.
- Identified eligible patients on EPIC.
- I document results and all paperwork into the computer and in the mother’s hospital chart.
- Mastered hospital procedures, and HIPPA policies and maintained patient confidentiality.
- I maintain empathy, respect, and patience at all times.
- Successfully completed the required e-Learnings courses assigned to me by the Human Resources Department and obtained many training certificates.
Executive Administrator
Arc Water Treatment
07.2017 - 07.2022
- Worked directly with senior management, including the President, Vice President of the company.
- Developed monthly financial reports.
- Managed day-to-day development issues.
- Managed all office/ administrative duties.
- Supported engineers and architects of new construction buildings on awarded bids.
- Prepared equipment, chemical, service proposals, service agreements, water treatment and sterilization proposals, submittals, and contracts.
- Developed service books for our awarded projects, and PowerPoint presentations for seminars.
- Read blueprints and schematics to interpret water treatment plans.
- Kept an updated and detailed record of all current and past bid,s including award status and all correspondence pertaining to them.
- Created business reports reflecting all new business and reoccurring service profits monthly.
- Assisted coworkers and staff members with particular tasks on a daily basis.
- Managed filing system, entered data, and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Answered a high volume of phone calls and email inquiries.
EBay Seller
Fast Cash Pawn, Jewelry and Loan
01.2011 - 04.2017
- I had the privilege of making a company profit of over $1,500,00.00, with over 500 auctions per month
- Maintained several eBay accounts with 99% positive customer feedback.
- Mastered company policies, and maintained a level of professionalism and empathy, and customer confidentiality at all times
- Built and maintained long-lasting customer relationships.
- Collected payment for items over the telephone and in the store
- Managed product returns
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Created clear, precise, and adequately detailed product and service information on the company website.
- Optimized product listings for search engines to increase visibility and drive traffic to listings.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Established relationships with suppliers to increase online product offerings.
- Negotiated terms with suppliers to secure discounts and promotional opportunities.
- Utilized software to automate customer communication and order fulfillment.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Managed financial tracking, inventory coordination and social media marketing.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Tested website features and functionality for optimal performance.
- Created detailed lists of sales reports at the end of each month.
Licensed Pawn Broker
Fast Cash Pawn/ Annapolis Jewelry and Loan
01.2001 - 10.2011
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Recorded supporting documentation for phone calls and written correspondence.
- Reviewed stop-loss reporting to customer accounts and complied with policies and procedures for the release of information.
- Mastered all company policies.
- Audits of inventory
- Provided excellent customer service.
- Maintained empathy and confidentiality.
- Handled high volumes of cash.
- Supported the local police with investigations, and provided daily reports of goods.
- Evaluated items and provided loans.
Education
No Degree - Social Sciences
Howard Community College
Columbia, MDSkills
- Senior Leadership Support
- Customer Relations
- Administration and Operations
- Organizational Skills
- Workflow Optimization
- Microsoft Office
- Customer Service Management
- Business Administration
- Client Correspondence
- Scheduling
- Calendar Management
- Human Resources
- Billing and Invoicing
- Office Management Software
- Microsoft Excel
- Executive Management Support
- Typing Proficiency
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Records Management
- Patient Relationship-Building
- EMR Systems
- HIPAA
Accomplishments
- Excellent Customer Service
- Personal Assistant Experience
- Self-Starter (10+ years)
- Problem Resolution (10+ years)
- Project Management
- HIPAA
- Hospital Experience
- Microsoft Office (10 years)
- Time Management
- Dependable
- Microsoft SharePoint
- Administrative Experience
Additional Information
- Customer Relationship Management (10+ years)
- Procurement
- Human Resources
Timeline
Office Manager
Thompson Chiropractic & Wellness Center
07.2022 - Current
Infant Hearing Screener
Johns Hopkins Hospital
01.2020 - 10.2022
Executive Administrator
Arc Water Treatment
07.2017 - 07.2022
EBay Seller
Fast Cash Pawn, Jewelry and Loan
01.2011 - 04.2017
Licensed Pawn Broker
Fast Cash Pawn/ Annapolis Jewelry and Loan
01.2001 - 10.2011
No Degree - Social Sciences
Howard Community College
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