Erica Ross
Glenn Heights,TX
Summary
Dedicated case management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Coordinator
MHMR, Tarrant County
Fort Worth, TX
06.2019 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Managed caseload of up to 100 individuals and families.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Designed individualized service plans that took into account clients' goals and preferences.
Elementary Teacher
Dallas ISD
Dallas, TX
08.2018 - 05.2019
- Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level.
- Prepared materials for lessons, assignments and assessments and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Built positive relationships with parents to involve families in educational process.
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
District Parole Officer
Texas Department Of Criminal Justice
Dallas, TX
04.2015 - 07.2018
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Performed routine home inspections and drug tests for offenders on parole.
Housing Case Manager
Presbyterian Night Shelter
Fort Worth, TX
08.2017 - 07.2018
- Provided ongoing counseling to help patients deal with conditions and processes
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Program Support Specialist III
Department Of Aging And Disability Services
Fort Worth, United States
05.2013 - 03.2015
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
911 Emergency Dispatcher
City of Arlington
Arlington, TX
07.2011 - 04.2013
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA08.2013
Associate of Applied Science - Mass Communication
Bossier Parish Community College
Bossier City, LA05.2005
Skills
- Government Agency Guidelines
- Outside Contractor Oversight
- Employee Safety Training
- Job Prioritizing
- Employee Coaching and Motivation
- Productivity Standards
- Discharge Planning
- Psychosocial Assessments
- Treatment Documentation
- Client Needs Assessment
- Office Management
- Rehabilitation Services
Certification
- Certified Teacher, TEA - 2022-2028
- Certified Notary Public, State of Texas - 2022-2024
Timeline
Service Coordinator
MHMR, Tarrant County
06.2019 - Current
Elementary Teacher
Dallas ISD
08.2018 - 05.2019
Housing Case Manager
Presbyterian Night Shelter
08.2017 - 07.2018
District Parole Officer
Texas Department Of Criminal Justice
04.2015 - 07.2018
Program Support Specialist III
Department Of Aging And Disability Services
05.2013 - 03.2015
911 Emergency Dispatcher
City of Arlington
07.2011 - 04.2013
Bachelor of Science - Psychology
Liberty University
Associate of Applied Science - Mass Communication
Bossier Parish Community College
- Certified Teacher, TEA - 2022-2028
- Certified Notary Public, State of Texas - 2022-2024
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