Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Erica Routly

Rochester

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

21
21
years of professional experience

Work History

DSP

Lifetime assistance
Rochester
09.2024 - Current
  • Provided direct support to individuals with disabilities in daily activities.
  • Assisted clients with personal hygiene and grooming routines effectively.
  • Implemented behavior management strategies to enhance client engagement.
  • Monitored and documented client progress accurately for care plans.
  • Educated clients on life skills to foster independence and confidence.
  • Maintained a safe and welcoming environment for all clients daily.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Recorded client status progress and challenges in logbooks and reports.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.

Store Manager

Walgreens
12.2023 - 09.2024
  • Foster a customer-centric culture to exceed measurable customer experience goals
  • Oversee and manage the daily operations of my assigned store to maximize profitability
  • Interview, hire and coach associates by motivating the mindset of driving sales via customer service
  • Provide performance feedback to support and encourage associate growth, regularly
  • Maintain, and analyze P&L reports to maximize store profitability and monitor controllables
  • Adhere to all regulatory and compliance policies, safety regulations and overall store appearance standards
  • Monitor and uphold cash and bank depository procedures to ensure promptness and balance
  • Adhere to inventory and merchandise standards according to the company directions by means of rite aid manual, profit planner and plan-o-gram execution
  • Verifying and counting medication to assist Pharmacy Department

Store Manager

Rite Aid
05.2023 - 12.2023
  • Maximize profitability
  • Lead associates through the execution of company business objectives to drive sales, prevent shrink, be profitable and provide a superior customer experience
  • Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates, requesting store maintenance when required
  • Receive merchandise deliveries from vendors and Rite Aid distribution centers
  • Ensure merchandise is set up according to plan-o-grams received from corporate office
  • Coach, develop and mentor my store team to demonstrate and encourage Rite Aid’s core values to both internal associates and external customers
  • Conduct regular counts to ensure accurate perpetual inventory
  • Manually order product to meet customer needs
  • Analyze operating reports and make recommendations for improvement
  • Utilize scheduling software to complete the associate work schedule
  • Ensure the store opens and closes at the appropriate time
  • Ensure proper procedures are followed for cash transactions and bank deposits

Assistant Store Manager

Rite Aid (formerly Eckerd’s Pharmacy)
01.2005 - 12.2023
  • Assist store manager in maximizing store profitability
  • Lead associates through the execution of company business objectives to drive sales, prevent shrink, be profitable and provide a superior customer experience
  • Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates, requesting store maintenance when required
  • Receive merchandise deliveries from vendors and Rite Aid distribution centers
  • Ensure merchandise is set up according to plan-o-grams received from corporate office
  • Coach, develop and mentor my store team to demonstrate and encourage Rite Aid’s core values to both internal associates and external customers
  • Conduct regular counts to ensure accurate perpetual inventory

Education

High School Diploma -

East Ridge High School
01.2005

Skills

  • Marketing
  • Project Management
  • Budget Planning
  • Communication
  • Coaching
  • Problem-solving
  • Customer service
  • Inventory management
  • Profit and loss analysis
  • Conflict resolution

References

Available upon request.

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Timeline

DSP

Lifetime assistance
09.2024 - Current

Store Manager

Walgreens
12.2023 - 09.2024

Store Manager

Rite Aid
05.2023 - 12.2023

Assistant Store Manager

Rite Aid (formerly Eckerd’s Pharmacy)
01.2005 - 12.2023

High School Diploma -

East Ridge High School

Similar Profiles

CREATE PROFILE