Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Skills
Timeline
Generic

Erica R. Smith

York,Pa

Summary

To utilize present skill set in a professional medical facility which will provide opportunity for continual growth and development.

Professional in medical field with strong background in patient care, administrative tasks, and clinical procedures. Known for effective teamwork, adaptability, and achieving results in fast-paced environments. Skilled in medical record management, patient scheduling, and phlebotomy, with focus on improving patient experience and operational efficiency. Reliable and flexible, always ready to support colleagues and meet changing needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Medical Assistant

UPMC Center for Addiction Recovery
02.2023 - Current
  • Reduced patient waits times by effectively prioritizing tasks and managing patient flow during busy clinic hours.
  • Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Increased clinic productivity by training new medical assistants in proper techniques and best practices.
  • Enhanced patient care by efficiently managing medical records and maintaining strict confidentiality.
  • Processed laboratory specimens according to established guidelines, ensuring the accuracy of test results for appropriate clinical decision-making.
  • Improved office efficiency by streamlining appointment scheduling and optimizing workflow processes.
  • Demonstrated commitment to professional growth by attending continuing education seminars and maintaining current certification as a Senior Medical Assistant.
  • Administered injections skillfully using proper technique while maintaining a comforting bedside manner with apprehensive patients.
  • Assisted in the development and implementation of quality improvement initiatives to elevate patient satisfaction and overall clinic performance.
  • Managed inventory of medical supplies effectively, ensuring necessary materials were readily available for efficient patient care delivery.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

Senior Medical Assistant

Mountain View OBGYN
04.2014 - 02.2023
  • Educated patients on health maintenance strategies, promoting wellness through preventive care measures such as immunizations and screenings.
  • Delivered high-quality wound care services including dressing changes, suture removals, and incision site monitoring for signs of infection or complications.
  • Maintaineda clean and organized work environment, adhering to infection control guidelines for optimal patient safety.
  • Conducted thorough pre-visit assessments, obtaining vital signs, medical histories, and medication lists for accurate documentation purposes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Prepared lab specimens for diagnostic evaluation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Coordinated referrals to specialists when needed; Liaised with external healthcare providers, ensuring seamless continuity of care for patients.
  • Administered injections skillfully using proper technique while maintaining a comforting bedside manner with apprehensive patients.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Reduced patient wait times by effectively prioritizing tasks and managing patient flow during busy clinic hours.

Clin 1 Medical Assistant and Patient Registration

Hanover Medical Group
07.2011 - 03.2014
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant and Patient Registration

Family Medicine of Spring Grove
04.2010 - 07.2011
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Customer Service and Culinary Preparation

Jim-N-Nena's Pizzeria
02.2006 - 07.2010
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Prepped food and stock for next business day
  • Delivery of food to outside customers

Education

Associates Degree - Medical Assistant

Kaplan Career Institute
Harrisburg, PA
06.2010

Family Medicine of Spring Grove
Spring Grove, PA
05.2010

High School Diploma -

William Penn Senior High School
York, PA
06.2008

Skills

  • Venipunctures
  • Setting up Pap Trays
  • Suture Removal
  • CPR/First Aid
  • Ear Lavagage
  • Injections administration
  • Vital signs monitoring
  • Medication preparation
  • Clinical documentation
  • Bandaging
  • Coumadin Log
  • Phlebotomy techniques
  • Patient scheduling
  • Laboratory specimen collection
  • Insurance verification
  • Patient care coordination
  • Healthcare compliance
  • Emergency response preparedness
  • Sterilization procedures
  • Medical office administration
  • Diagnostic testing assistance
  • Medical terminology proficiency
  • Electronic health records management
  • Customer service
  • Reliable team player
  • Direct patient care
  • HIPAA compliance
  • Patient-focused care
  • Maintaining confidentiality
  • Specimen labeling
  • CPR
  • Insurance authorizations
  • Patient triage
  • Medical terminology
  • Biohazard Clean-up
  • Strep Testing
  • Patient flow management
  • Suture removal
  • Inventory and supply management
  • OB/GYN procedures
  • Prescription refills
  • PH testing
  • Capillary Puncture
  • Throat Cultures
  • Spirometry Testing
  • Hemocult Cards
  • Urinalysis
  • Pregnancy Testing
  • Vitals
  • EKG
  • Sterile Fields
  • Snellen Charts

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Successfully transitioned facility to use of EPIC- Super User

Certification

  • American Heart Association-BLS certified-12/30/2013 (certificate number-BE464EA2)
  • CMI, Inc-Approved Breath Alcohol Technician Course – 06/24/2013
  • Hanover Works- Specimen Collection Program – Qualified to collect DOT drug screening specimens-06/24/2013
  • Hanover Hospital Lung & Sleep Center-Office Spirometry Training-11/18/2011
  • Certified Clincal Medical Assitant , NHA - 2015-Present

Skills

  • Patient Referrals
  • Medical Terminology
  • Safety Procedures
  • Insurance Referrals
  • Business Math
  • Telephone Management
  • General Office
  • Limited CPT Coding
  • Documentation
  • Administration Duties
  • Medical Office Accounting
  • Health Data Management
  • Limited ICD-9 Coding
  • Appointment Scheduling
  • Excellent Patient
  • Patient Charting
  • Communication Skills
  • Microsoft Office programs

Timeline

Senior Medical Assistant

UPMC Center for Addiction Recovery
02.2023 - Current

Senior Medical Assistant

Mountain View OBGYN
04.2014 - 02.2023

Clin 1 Medical Assistant and Patient Registration

Hanover Medical Group
07.2011 - 03.2014

Medical Assistant and Patient Registration

Family Medicine of Spring Grove
04.2010 - 07.2011

Customer Service and Culinary Preparation

Jim-N-Nena's Pizzeria
02.2006 - 07.2010

Associates Degree - Medical Assistant

Kaplan Career Institute

Family Medicine of Spring Grove

High School Diploma -

William Penn Senior High School

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