Erica Saenz
Forest Park,IL
Summary
Dynamic and customer-focused dental assistant with 12 years of experience seeking to leverage transferable skills and dedication to exceptional service in transitioning to the role of Flight Attendant. Proven ability to remain calm and composed in high-pressure situations. Eager to contribute to providing a safe and enjoyable travel experience for passengers.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Water Tower Dental Care
07.2019 - Current
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Conducted safety checks, ensuring proper storage of equipments, and following established procedures to maintain efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Addressed patient inquiries, concerns, and special requests promptly and professionally.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Dental Assistant
Private Dental Services
03.2015 - 06.2019
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
- 100% punctuality
Education
Associate of Science - Dental Assistant
Everest College
Chicago, IL03.2011
High School Diploma -
Proviso East High School
Maywood, IL06.2010
Skills
- Professionalism and Etiquette
- Excellent customer service skills
- Strong communication and interpersonal skills
- Attention to detail and ability to multitask in a fast-paced environment
- Physical fitness and agility to perform duties requiring mobility and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Water Tower Dental Care
07.2019 - Current
Dental Assistant
Private Dental Services
03.2015 - 06.2019
Associate of Science - Dental Assistant
Everest College
High School Diploma -
Proviso East High School
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