ERICA SALAS
La porte
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
O'Reilly Auto Parts
04.2023 - 06.2025
- Supervised and guided employ
- Oversaw execution of opening and closing procedures to desired standard.
- Ran shifts effectively to promote quality products and guest service.
- Performed comprehensive stock checks to maximize
- Received shipments of merchandise, verifying accuracy against purchase orders before stocking shelves.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Dishwasher
Levy
03.2021 - 05.2022
- Cleaned silverware and china using proper sanitizing techniques.
- Completed daily opening and closing duties alongside kitchen team.
- Handled glassware and dishware carefully to eliminate breakage.
- Carried out routine dishwasher upkeep and maintenance.
- Assisted employees at different stations in support of kitchen operations.
- Cleaned and sanitized kitchen pots, pans and utensils.
- Maintained cleanliness and organization of dishwashing area and kitchen workspace.
- Checked dishwasher temperature to ensure proper sanitizing of dishes and utensils.
Customer Service Representative
Timewise
03.2020 - 11.2020
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Managed daily operations of store to ensure efficiency and productivity.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
- Resolved customer complaints or issues in timely manner.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School -
Austin high
Houston, TexasSkills
- Workforce Management
- Staff Development
- Expense Tracking
- Team Leadership
- Organizational Skills
- Customer Service
- Positive Attitude
- Multitasking
- Task Prioritization
- Customer service
- Problem resolution
- Critical thinking
- Active listening
- Data entry
Timeline
Customer Service Representative
O'Reilly Auto Parts
04.2023 - 06.2025
Dishwasher
Levy
03.2021 - 05.2022
Customer Service Representative
Timewise
03.2020 - 11.2020
High School -
Austin high
Similar Profiles
Garrett RobinsonGarrett Robinson
Catalog Technician at O'Reilly Auto PartsCatalog Technician at O'Reilly Auto Parts
Alex AmezolaAlex Amezola
Supervisor at O'Reilly Auto PartsSupervisor at O'Reilly Auto Parts
DAVILSON EdmondDAVILSON Edmond
Manager at O'Reilly Auto PartsManager at O'Reilly Auto Parts
Valeriee RosalesValeriee Rosales
Cashier at O'Reilly Auto PartsCashier at O'Reilly Auto Parts
Oscar Guzman CordovaOscar Guzman Cordova
Cashier at Pecan ParkCashier at Pecan Park