Summary
Overview
Work History
Education
Skills
Timeline
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Erica Santiago

Fort Worth,TX

Summary

Proven track record in enhancing client retention and sales support, as demonstrated at Xcaliber Container. Skilled in CRM software and adept at fostering warm customer relationships, I excel in payment processing and invoice management. My approach has consistently driven positive outcomes, leveraging both technical and interpersonal skills to exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Accounts Payable /Sales Administrator

Xcaliber Container
09.2023 - Current
  • Recorded accurate and efficient records in customer database.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained record of all incoming customer payments, documents, and delivery detail
  • Managed invoices for new materials and parts.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained good working relationships with vendors and resolved disputes.
  • Contributed to producing and interpreting improved finance related methods to establish consistency with accounts payable prerequisites.

Social Media / Event Coordinator

Little Red Wagon Cocktail Co.
01.2023 - 02.2024
  • Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
  • Increased customer engagement through social media.
  • Coordinated schedules and timelines for events.
  • Consulted with customers to determine objectives and requirements for events.

Lead Server

PK Ice House
03.2022 - 09.2023
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

Cosmetology

Paul Mitchell The School - Modesto
Modesto, CA
06.2020

Skills

  • CRM Software
  • Sales Tracking
  • Sales Support
  • Payment Processing
  • Purchase Order Management
  • Invoice Processing
  • Guest Relations
  • Data entry proficiency

Timeline

Accounts Payable /Sales Administrator

Xcaliber Container
09.2023 - Current

Social Media / Event Coordinator

Little Red Wagon Cocktail Co.
01.2023 - 02.2024

Lead Server

PK Ice House
03.2022 - 09.2023

Cosmetology

Paul Mitchell The School - Modesto

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