Erica Sarden
Buford,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Esthetician/Owner
Erica's Studio
04.2020 - 01.2022
- Built strong client relationships through personalized care and excellent communication.
- Enhanced company reputation by consistently exceeding client expectations.
Customer Service Representative
Courteaux Electric
08.2017 - 12.2019
- Handled high-stress situations and resolved conflicts professionally.
- Responded promptly to service inquiries.
CNA/Caregiver, Special Needs
Arbor Medical Staffing
11.2011 - 05.2017
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Esthetics - Spa Specialist
International Academy
South Daytona, FL 06-2012
Skills
- Skilled in managing multiple customer interactions and resolving issues efficiently
- Familiar with AI concepts, able to understand and educate users on AI features
- Strong analytical skills to assess model performance and suggest improvements
- Eager to learn new tools in a fast-paced startup
Timeline
Esthetician/Owner
Erica's Studio
04.2020 - 01.2022
Customer Service Representative
Courteaux Electric
08.2017 - 12.2019
CNA/Caregiver, Special Needs
Arbor Medical Staffing
11.2011 - 05.2017
Esthetics - Spa Specialist
International Academy
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