Erica Saucedo
Los Angeles,CA
Summary
Hardworking detailed oriented employee with customer service, multitasking,phone skills and time management abilities. With years of experience in the medical field as data entry, scribing and customer service. Good typing abilities and familiar with different computer software. Looking forward to be part of a company that allows me to grow as a professional and with the company.
Overview
28
28
years of professional experience
Work History
Ophthalmic Medical Technician
Retina Vitreous AssociatesMedical Group
Los Angeles, CA
05.2003 - 11.2023
- Maintained smooth patient flow throughout facility, promoting efficient overall operations. Back up fellow co-workers where needed to ensure patients were seen in a timely manner.
- Helped in front office desk duties. Performed administrative tasks such as filing insurance forms, verifying insurance and collecting payments from patients .Scheduled appointments for patients using an electronic scheduling system. Confirmed and re-scheduled appointments. Filled out EDD forms.
- Worked as a follower to the physician which involved translating from spanish to english, scribing, documenting patient care by charting patient condition and treatment in records. Closing charts and superbills daily. Assisted during in-office surgical procedures, laser treatments and collected OCT images. Documented patient histories, test results and treatment plans in electronic health records system. Answered phones calls and messages and responded appropriately to inquiries from patients, pharmacies and or staff members. Prepared examination rooms with appropriate instruments prior to each patient visit. Motivated and supported patients in navigating treatment for chronic eye conditions. Promoted healthy vision by counseling and educating patients. Linked vision-impaired patients to social services programs and entitlements to improve quality of living.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data. Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation, papillary function and intraocular pressure measurements. Addressed issues noted during preliminary examinations with physician to provide important information and boost appointment success.
- Maintained inventory of all medical supplies in the clinic.
- Counseled patients in surgery and treatment plans. Scheduled patients for surgery, requested authorizations and scheduled patients for pre-ops.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
- Administered medications to patients pre-and post-operatively.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Displayed strong telephone etiquette, effectively handling difficult calls. Worked in the call center when needed. Taking messages for doctors, triaging, prescription requests, and insurance calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of patients promptly and efficiently.
Receptionist
Laser Eye Center
Los Angeles, CA
02.2000 - 05.2003
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures. Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments for follow ups and lasik procedures.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted with special projects assigned by management when required.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
- Exceeded customer satisfaction by finding creative solutions to problems.
Manager's Assistant
McDonald's Restaurant
Los Angeles, CA
07.1995 - 02.2000
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Worked the register,drive-thru, and grill area
- daily and monthly food inventory
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- scheduling of employees
- Established processes to ensure efficient workflow throughout the organization.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
St.Matthias High School
Downey, CA06-1998
Some College (No Degree) - Medical Social Work
Cal State Long Beach University
Long Beach, CASkills
- Patient Care
- Data Entry
- Scribing
- Phone Skills
- Retinal Procedure Assistance
- Medical History Obtainment
- Minor Surgery Assistance
- Appointment Management
- Appointment Scheduling
- Intake Management
- Diagnostic Testing
- Customer Service Abilities
- Medical History Documentation
- Physician Support
- Physician Assistance
- Data Entry
- Scribing
- Phone Skills
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Ophthalmic Medical Technician
Retina Vitreous AssociatesMedical Group
05.2003 - 11.2023
Receptionist
Laser Eye Center
02.2000 - 05.2003
Manager's Assistant
McDonald's Restaurant
07.1995 - 02.2000
High School Diploma -
St.Matthias High School
Some College (No Degree) - Medical Social Work
Cal State Long Beach University
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