ERICA SCHRADER
Norwich,NY
Summary
Highly organized, detail-oriented, and people-focused professional with proven experience supporting high-volume, fast-paced operations, onboarding coordination, scheduling, and systems administration. Proven ability to coordinate stakeholders, maintain accurate systems, and deliver a positive candidate/customer experience. Recognized for exceptional follow-up, communication, and problem-solving skills. Brings a service-driven mindset, and operational discipline.
Seeking to leverage transferable administrative, communication, and compliance skills, aligned with Rentals To Go’s growth, safety focus, and family-oriented culture.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Community Memorial Hospital-Family Health Center
Hamilton
2023 - Current
- Managed appointment scheduling for medical staff and patients, ensuring efficient operations.
- Maintained accurate patient records in electronic health systems to support care delivery.
- Coordinated communication between patients and healthcare providers to enhance service quality.
- Supported office operations by organizing medical supplies and equipment for optimal functionality.
- Provided front desk support, answering phones and greeting visitors with professionalism.
- Ensured compliance with health regulations and confidentiality standards to protect patient information.
- Checked vital signs, prepared patient charts, and assisted physicians during examinations as needed.
Assistant Director of Activities
Oneida Healthcare-Extended Care Facility
Oneida
07.2022 - 03.2023
- Effectively communicated event information to staff and residents.
- Analyzed participant feedback while maintaining comprehensive activity records.
- Conducted Personal Preference Evaluations; entered assessment data into PCC system.
- Drafted and managed care plans during quarterly assessments and significant changes.
CNA
Oneida Healthcare-Extended Care Facility
Oneida
09.2021 - 07.2022
- Facilitated healthcare team updates for seamless patient record maintenance.
- Reported changes in patient condition to charge nurse without delay.
EVENTS COORDINATOR & RESTAURANT MANAGER
Magro’s/VJ’s Restaurant & Diner
Hamilton
09.2007 - 09.2021
- Led full-cycle recruitment efforts, including candidate screening, interviewing, hiring, and onboarding of new employees.
- Developed and implemented structured onboarding and training programs to ensure new hires were prepared, engaged, and productive.
- Managed employee schedules and staffing levels to align workforce needs with business demands.
- Evaluated employee performance, provided coaching, and supported professional development to improve retention, and team effectiveness.
- Maintained compliance with health, safety, and operational standards, ensuring adherence to policies and regulations.
- Served as a point of contact for employee concerns and customer issues, resolving conflicts promptly and professionally.
- Maintained accurate records in computer systems, including employee-related updates, pricing, and daily operational changes.
Education
High School Diploma -
Norwich High School
Norwich, NY06.2000
Skills
- Professionalism in workplace interactions
- Analytical problem-solving abilities for decision-making
- Candidate recruitment and screening
- Reference checks and onboarding processes
- Team leadership and staff management
- Interview coordination and appointment scheduling
- Organizational skills with time management
- Detail-oriented documentation accuracy
- Verbal and written communication effectiveness
- Active listening with professional communication skills
- Conflict resolution strategies for workplace issues
- Proficiency in Microsoft Office applications
- Multitasking in high-pressure environments
- Troubleshooting basic technical issues effectively
Certification
- Certified Nursing Assistant, Oneida Healthcare ECF- 2021
Timeline
Assistant Director of Activities
Oneida Healthcare-Extended Care Facility
07.2022 - 03.2023
CNA
Oneida Healthcare-Extended Care Facility
09.2021 - 07.2022
EVENTS COORDINATOR & RESTAURANT MANAGER
Magro’s/VJ’s Restaurant & Diner
09.2007 - 09.2021
High School Diploma -
Norwich High School
Medical Office Assistant
Community Memorial Hospital-Family Health Center
2023 - Current