Erica Scott

      •     Review Patent applications.

      •     Ensure file is correct for issue.

      •     Review patent application documents via PTO database.

      •     Process a variety of transactions in a PALM system.

      •     Maintain Quantity/Quality metrics.

      •     Interact with others in a professional manner.

      •     Multitask between several departments as needed.

• Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
• Unclogged sinks and toilets for customers using tools and drain cleaners.
• Carried materials and tools from truck to properly set up job site.
• Listened to instructions from journeyman plumber, gaining valuable onsite job training.
• Organized and moved materials from truck to job site to support project requirements.
• Tested for leaks in new and repaired systems to verify functional and safe working condition.
• Safely handled tools and equipment in large-scale projects.
• Performed basic and semi-skilled work under supervision and instruction from lead plumber.
• Administrative tasks including bookkeeping and invoicing

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Devised processes to boost long-term business success and increase profit levels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Increased profit by streamlining operations.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.