Open To Work
Erica Scott
Results-Cx
West Point,MS
Work Preference
Job Search Status:
Open to work
Desired Job Title
Pharmacy Technician
Work Type
Full Time
Location Preference
HybridRemoteOn-Site
Location:
West Point, MS
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
1
Certification
7
years of professional experience
Customer service professional with cross-industry experience in insurance and transportation. Known for resolving escalations efficiently and supporting safety and compliance goals. Experienced in training staff to improve service performance and meet evolving customer requirements.
Work History
Transit Driver
1 Year 5 Months- Transported passengers safely along designated routes, ensuring timely arrivals and enhancing overall customer satisfaction.
- Conducted thorough pre-trip inspections to verify vehicle safety and compliance with industry regulations, minimizing potential safety risks.
- Assisted passengers with disabilities, providing necessary support and guidance.
Insurance Agent
3 Years 9 Months- Delivered expert advice on insurance products and services, guiding clients in informed decision-making.
- Developed and implemented sales strategies, resulting in strengthened relationships with potential clients.
- Provided ongoing support, leading to increased satisfaction among existing customers.
Customer Service Rep
1 Year- Resolved customer account issues, ensuring accurate and timely updates
- Researched issues to identify root causes and implemented effective resolutions
- Provided product information to clarify features and benefits for customers.
Provider Services Rep
2 Years- Verified need for prior authorization by researching CPT and ICD-10 coding before procedures
- Resolved denied claims through effective communication with providers and pharmacists
- Facilitated prescription refill requests to ensure timely access to medications
Education
Certificate - Pharmacy Technician
Certificate - Medical Coding
Skills
Customer service excellence
Communication skills
Attention to detail
Safety compliance
Problem-solving abilities
Technical proficiency
Medical terminology
Claims processing
Medical coding
Patience and tolerance
Certification
- Insurance Producer: Accident & Health or Sickness
- Certified Pharmacy Technician
Timeline
Transit Driver
MSU Smart Transit
05.2025 - CurrentRead More
Insurance Agent
Results-Cx
01.2023 - CurrentRead More
Customer Service Rep
Qualfon
01.2022 - 01.2023Read More
Provider Services Rep
BroadPath Healthcare
01.2020 - 01.2022Read More
EMCC
Certificate from Pharmacy Technician
Read More
AAPC
Certificate from Medical Coding
Read More