Erica Scott Muniz
Houston
Summary
Skilled in problem-solving and customer service, I successfully streamlined rent collection processes, enhancing on-time payments. My expertise in daily operations management and active listening fosters strong relationships and drives property success.
Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Verde Communities
12.2019 - 07.2025
- Assisted in tenant communication and responded to inquiries effectively.
- Supported event planning and coordination for community engagement activities.
- Maintained accurate records of resident requests and maintenance issues.
- Collaborated with team members to ensure property cleanliness and safety standards.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
Receptionist
Lap Top Drop Off .
01.2017 - 01.2019
- Managed daily front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing collaboration and response times for inquiries.
- Streamlined office supply inventory processes, reducing costs through effective vendor negotiations.
- Developed and maintained filing systems, improving document retrieval efficiency for staff and management.
- Trained new reception staff on procedures and customer service best practices to enhance team performance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2023
Skills
- Daily operations management
- Schedule planning
- Property tours and inspections
- Leasing and sales
- Customer service
- Problem-solving
- Time management
- Active listening
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Assistant Community Manager
Verde Communities
12.2019 - 07.2025
Receptionist
Lap Top Drop Off .
01.2017 - 01.2019
High School Diploma -
Penn Foster Career School
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