Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
RegisteredNurse
Erica Sears

Erica Sears

Billerica,MA

Summary

Focused Phlebotomist of leadership offering 20+ years of experience and expertise in performing venipuncture on newborn to geriatric patients. Accomplished in quickly building rapport with patients with excellent bedside manner and proficiency in easing patients' anxiety. Committed to maintaining highest standards of safety and quality control. Engaging Phlebotomy Instructor with 26 years of experience supporting blood extraction operations in medical settings and 26 years expertise as subject-matter instructor. Process-based educator with precision and drive to produce best results among students and elevate student achievement. Fair and deliberate assessor of student success with targeted methods to encourage best performance despite personal obstacles. Enthusiastic Clinical Instructor looking to obtain position as Regional Director focused on exercising knowledge and experience gained from over 26 years of experience working as Lead Phlebotomist sufficient knowledge of professional phlebotomy standards, concepts, policies and practices. Patient, understanding and supportive. Engaging Phlebotomy Instructor with 26 years of experience supporting blood extraction operations in medical settings and 26 years expertise as subject-matter instructor. Process-based educator with precision and drive to produce best results among students and elevate student achievement. Fair and deliberate assessor of student success with targeted methods to encourage best performance despite personal obstacles.

Overview

20
20
years of professional experience

Work History

Travel Phlebotomist

American Health Associates Inc.
07.2017 - 02.2021
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Conducted venipuncture and other CT procedures.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Organized daily work based on collection priority.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Logged patient information and recorded results into system using Caretracker.
  • Obtained blood specimens by performing venipunctures and finger sticks 100+ times per day.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Collected fluid or tissue samples by using appropriate collection procedures, including urine and stool collection procedures.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Handled insurance verification tasks using Caretracker to validate patient insurance information.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

College Instructor

Lenoir Community College
05.2012 - 05.2018
  • Shifted between informal and formal methods of teaching to create multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons.
  • Worked one-on-one with struggling students to optimize classrooms for students.
  • Administered exams and assignments to monitor student understanding and progress, implementing systems to fix blocks in comprehension or learning.
  • Offered career assistance to students by conducting mock interviews, providing relevant job opportunities and teaching networking skills and strategies.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
  • Taught diverse student population by employing various learning styles and abilities.
  • Created materials and exercises to illustrate application of course concepts.
  • Built strong rapport with students through class discussions and academic advisement.
  • Monitored student use of Phlebotomy tools and equipment for safe and effective handling.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Created syllabus and instructional plans for each class session in accord with stated course objectives.
  • Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Taught Phlebotomy, EKG, CRP, MEDICAL ASSISTANT to over 200 annual students.
  • Employed specialized procedural knowledge and equipment to test and document patient cardiac activity.
  • Operated diagnostic imaging equipment to complete contrast-enhanced heart and cardiovascular system radiographs.
  • Monitored patient activity during stress test to record data.
  • Supported healthcare team by maintaining responsibility for electrocardiogram monitoring, defibrillation and cardio rehabilitation training.
  • Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
  • Tracked findings of procedures such as EKGs using manual and automated recording devices.
  • Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
  • Communicated with healthcare workers and physicians concerning test results.
  • Performed routine and complex studies and assisted in variety of imaging procedures.
  • Maintained clean, safe and orderly procedure rooms, storage areas, dressing rooms and film storage areas.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Organized and managed program development from conception through successful execution.
  • Provided technical support to staff with necessary resources to carry out duties successfully.
  • Oversaw staff schedules and assignments to handle programming demands.
  • Developed new program and feature ideas for station.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.

Certified Phlebotomy Team Lead

American Red Cross
11.2014 - 07.2017
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Collected fluid or tissue samples by using appropriate collection procedures.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Conducted venipuncture and other CT procedures.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Organized daily work based on collection priority.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Senior Phlebotomist II

Wayne Memorial Hospital
06.2010 - 11.2014
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Organized daily work based on collection priority.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Conducted venipuncture and other CT procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks 100+ times per day.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Coordinated site investigations, documented issues, and escalated to executive teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Patient Service Representative Team Lead

Labcorp
12.2008 - 05.2011
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Reviewed daily care slips for doctors.
  • Generated monthly statements to check outstanding balances.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed team communications and information for meetings.
  • Received and processed stock into inventory management system.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Assisted patients in filling out check-in and payment paperwork.
  • Educated patients on medicine and at-home healthcare tools.
  • Balanced deposits and credit card payments each day.
  • All Phlebotomy procedures
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.

Senior Phlebotomist

The Miriam Hospital
11.2003 - 07.2005
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Resolved unusual test orders by contacting physicians, nursing stations or reference laboratories.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
  • Organized daily work based on collection priority.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Conducted venipuncture and other CT procedures.
  • Followed physician orders when administering therapeutic phlebotomy.
  • Performed bedside tests like bleeding time tests and entered results into patient charts.
  • Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Phlebotomy Technician

Aureus Medical
02.2021 - Current
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Reviewed patient records for accuracy and completeness.
  • Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Monitored patients for reactions and verified sample quality.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Logged patient information and recorded results into system.
  • Conducted venipuncture and other CT procedures.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Organized daily work based on collection priority.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Assisted in training and onboarding new phlebotomists.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Reviewed and processed requisitions for laboratory tests.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.

Phlebotomy Instructor

Phlebotomy Training Specialists | Phlebotomy Certification
01.2023 - Current
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Collaborated with Phlebotomy Instructors to implement best practices to enhance student learning.
  • Assigned students to patients based on students' learning objectives and patient needs.
  • Devised plans to support personal growth and improvement for sustained success both within and after program.
  • Taught vein selection and blood extraction protocol in real-time with demonstration materials and in clinical settings.
  • Provided immediate and constructive feedback to students individually and as group.
  • Taught hands-on and didactic portions of lab-based courses in adherence with IEC standards for curriculum development.
  • Coached students on individual level with patience and positive reinforcement.
  • Upheld classroom rules and regulations according to campus and department guidelines.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Conducted clinical simulations and provided feedback for each individual student.
  • Trained students in industry-leading sanitation and hygiene protocol to improve career readiness.
  • Gathered and reported attendance records according to school and program protocols.
  • Maintained up-to-date Phlebotomy Technician certification to sustain program relevance.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Evaluated students' competencies through written assignments and examinations.
  • Interpreted and composed instructions in various forms using software, written communication and hand-drawn diagrams.
  • Increased learning initiatives by educating students using Phlebotomy methods and laboratory studies.
  • Consulted with management about students in danger of not passing classes.

Education

Bachelor of Arts - Ministry

Newburgh Theological Seminary
Newburgh, IN
06.2009

Certificate - Phlebotomy

American Association of Allied Health Professional
Bohemia, NY
07.1996

High School Diploma -

Aurora High School
Aurora, NC
06.1988

Skills

  • Vacuum Tube and Syringe Use
  • Data Analysis
  • Biohazard Policy Compliance
  • Tray Organization
  • Sharps Collection
  • Staff Phlebotomy Training
  • Butterfly Venipuncture
  • Data Entry
  • Information Gathering
  • Peak and Trough Tests
  • Decision Making
  • Documentation and Recordkeeping
  • Written and Verbal Communication
  • Scheduling Software
  • Analytical Diagnostic Support
  • Sample Processing
  • Glucose Screening
  • Specimen Collection
  • Blood Alcohol Testing
  • Blood Culturing
  • Hemoglobin Testing
  • Electronic Medical Record Software
  • Microsoft Office
  • MEDITECH Laboratory and Microbiology
  • Problem Solving
  • Patient Relations
  • Equipment and Supply Inspections
  • Medical History Taking
  • Process Monitoring
  • Data Confidentiality
  • Donor Suitability Determination
  • Conflict Resolution
  • Complex Terminology Interpretation
  • Supply Restocking
  • Staff Collaboration
  • Finger Stick Method
  • Arterial Blood Draws
  • Paperwork Processing
  • Task Prioritization
  • Appointment Scheduling
  • Team Leader
  • Relationship Building
  • Logical Thinking
  • Goal Minded
  • Attention to Detail
  • Lab Reporting
  • Patient Monitoring
  • Customer Service
  • Mentoring and Coaching
  • Hazardous Material Disposal
  • Physician Order Review
  • Internship Oversight
  • Maintaining Patient Safety Standards
  • Coordinating Student Schedules
  • Instructional Strategies
  • Teacher Training
  • Advising Students
  • Strategy Implementation
  • Quality Control Procedures
  • Managing Laboratory Operations
  • Medical Histories and Vital Statistics
  • Finger Pricks
  • Quality Patient Care
  • Quality Assurance Maintenance
  • Providing Feedback
  • Training Courses
  • Clinical Instruction
  • Instructional Techniques
  • Curriculum Implementation
  • Patient Privacy
  • Phlebotomy Procedures
  • Therapeutic Phlebotomy
  • Diverse Student Populations
  • Daily Facility Operations
  • Activity Organization
  • Patient Information
  • Training Materials
  • Adult Learning Principles
  • Medical Equipment
  • Blood Sample Collection
  • Infection Control Procedures
  • Patient Assessments
  • Biohazardous Waste Disposal
  • Composition Skills
  • Individual Education Plan Expertise
  • HIPAA Compliance
  • Positive Reinforcement Strategies
  • Hazardous Waste and Disposal
  • Disposal Procedures
  • Individualized Lesson Plans
  • Sharps Disposal
  • Evaluating Student Performance
  • Sustainability Improvement
  • Clinical Staff Management
  • Train Employees
  • Facility Oversight
  • Organizational Goal Development
  • Logistics Project Management
  • Administrative Staff Supervision
  • Supervising Students
  • Curriculum Development
  • Schedule Management
  • Performing Evaluations
  • Managing Student Schedules
  • Laboratory Methods
  • Completing Physical Assessments
  • Mentoring Proficiency
  • Clinical Supervision
  • Academic Advising
  • Student Recruitment
  • Safety Control
  • File Documents
  • Student Support
  • Outreach Initiatives
  • Instructor Support
  • Classroom Management Techniques
  • Patient Flow
  • Safety Protocols
  • Leadership Abilities
  • Healthcare Staff Relations
  • Clinicals Scheduling
  • Creative Thinking
  • Special Projects
  • Client Rapport-Building

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel

Timeline

Phlebotomy Instructor

Phlebotomy Training Specialists | Phlebotomy Certification
01.2023 - Current

Phlebotomy Technician

Aureus Medical
02.2021 - Current

Travel Phlebotomist

American Health Associates Inc.
07.2017 - 02.2021

Certified Phlebotomy Team Lead

American Red Cross
11.2014 - 07.2017

College Instructor

Lenoir Community College
05.2012 - 05.2018

Senior Phlebotomist II

Wayne Memorial Hospital
06.2010 - 11.2014

Patient Service Representative Team Lead

Labcorp
12.2008 - 05.2011

Senior Phlebotomist

The Miriam Hospital
11.2003 - 07.2005

Bachelor of Arts - Ministry

Newburgh Theological Seminary

Certificate - Phlebotomy

American Association of Allied Health Professional

High School Diploma -

Aurora High School

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Erica Sears