Erica Serna
San Benito,TX
Summary
Hardworking and punctual UHAUL works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
11
11
years of professional experience
Work History
UBOX SALES
Uhaul Moving And Storage
San Benito, TX
09.2023 - Current
- Answered phone calls from customers regarding product availability or location information.
- Adhered to all company policies and procedures regarding product handling.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Provided exceptional customer service at all times.
Customer Service Representative
Alorica
San Benito, TX
09.2014 - 09.2023
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Worked closely with brand and marketing teams across organizations to promote specific applications.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Customer Service Representative
Maximus Federal Services
San Benito, TX
08.2012 - 08.2013
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Updated databases with new and modified customer data.
Education
MASSAGE THERAPIST - MEDICAL
South Texas Vocational Technical Institute - McAllen
Mcallen, TX01-2011
High School Diploma -
GLADYS PORTER HIGH
Brownsville, TX05-2000
Skills
- Records Updating
- Quality Control
- Order Fulfillment
- Loss Prevention
Timeline
UBOX SALES
Uhaul Moving And Storage
09.2023 - Current
Customer Service Representative
Alorica
09.2014 - 09.2023
Customer Service Representative
Maximus Federal Services
08.2012 - 08.2013
MASSAGE THERAPIST - MEDICAL
South Texas Vocational Technical Institute - McAllen
High School Diploma -
GLADYS PORTER HIGH
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