Erica Shearer
Hughestown,PA
Summary
Detail-oriented Student Radiologic Technologist with experience in healthcare and patient services. Operates radiographic equipment while prioritizing patient comfort and safety. Expertise in customer service, insurance verification, and accurate patient record maintenance. Dedicated to enhancing patient care and experiences in medical environments.
Overview
1
1
Certification
2
2
years of post-secondary education
11
11
years of professional experience
Work History
Cardiac Cath Lab Technologist
Geisinger
Wilkes-Barre, Pennsylvania
06.2026 - Current
- Assisted physicians during cardiac catheterization procedures.
- Monitored patient vital signs and hemodynamic waveforms during procedures.
- Prepared cardiac cath lab rooms with sterile supplies and imaging equipment.
Student Radiologic Technologist
Geisinger-Wilkes-Barre
Wilkes-Barre, PA
08.2025 - 06.2026
- Operated radiographic equipment to capture precise images, aiding accurate diagnosis.
- Positioned patients and ensured comfort during imaging to facilitate effective procedures.
- Executed safety protocols to maintain a secure environment for patients and staff.
Patient Service Representative
Commonwealth Health
Scranton, PA
03.2023 - 08.2024
- Updated patient records with personal information, medical history, and insurance details in electronic database, enhancing data accuracy and accessibility
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Verified patient demographics, collected co-pays, and explained office policies during check-in process, streamlining patient flow and reducing wait times
- Delivered exceptional customer service to patients, fostering a welcoming environment and promoting positive experiences throughout their visit
Patient Services Representative
UPMC
Pittsburgh, PA
01.2020 - 03.2023
- Delivered exceptional customer service, enhancing patient satisfaction during visits
- Coordinated scheduling and confirmation of patient appointments in Epic, managing high call volume effectively
- Resolved patient concerns promptly and resolved issues promptly and professionally, escalating complex matters to appropriate departments when necessary
- Addressed patient concerns and resolved issues promptly and professionally.
Private Nanny
Fox Chapel family
Pittsburgh, PA
09.2017 - 01.2020
- Delivered personalized care for three children, fostering their safety, well-being, and developmental milestones
- Established a nurturing and supportive environment by building strong relationships with children and their families
- Organized and maintained clean living space for children, including meal preparation and laundry, creating a conducive environment for activities
- Coordinated daily schedules for school drop-offs/pick-ups, extracurriculars, play dates, and doctor appointments, ensuring timely transitions
Chemistry Lab Technician
Calgon Carbon Cooperation
Pittsburgh, PA
09.2016 - 10.2017
- Conducted laboratory tests and experiments to advance research and development initiatives
- Operated and maintained laboratory equipment such as spectrometers and microscopes
- Performed various laboratory tests and experiments to support research and development projects
- Documented experimental data in lab notebooks and databases to facilitate comprehensive analysis
Associate Account Coordinator
Zoll Lifevest
Pittsburgh, PA
06.2015 - 01.2017
- Processed new patient medical orders
- Sorted/delivered incoming and outgoing faxes to appropriate departments
- Answered incoming calls and redirected to appropriate department
- Entered patient services representative invoices and other related documentation
Education
Associate's degree - Radiologic Technology
Johnson College
Scranton, PA 08.2024 - 05.2026
Edinboro University of Pennsylvania
Edinboro, PAAssociate Degree - Chemical Laboratory Technician
Bidwell Training Center, Inc
Pittsburgh, PASkills
- Radiographic imaging
- Radiation safety
- Epic charting
- Medical Office Experience
- Medical terminology
- Patient Care
- EMR Systems
- Epic
- Medical Records
- Medical Scheduling
- Insurance Verification
- Data Entry
- Customer service
- Front desk
- Multi-line Phone Systems
- HIPAA Compliance
- Athenahealth
Certification
AED Certification, BLS Certification April 2023 to April 2035, Image Wisely March 2026 to December 2026, Image Gently March 2026 to December 2026
Timeline
Cardiac Cath Lab Technologist
Geisinger
06.2026 - Current
Student Radiologic Technologist
Geisinger-Wilkes-Barre
08.2025 - 06.2026
Associate's degree - Radiologic Technology
Johnson College
08.2024 - 05.2026
Patient Service Representative
Commonwealth Health
03.2023 - 08.2024
Patient Services Representative
UPMC
01.2020 - 03.2023
Private Nanny
Fox Chapel family
09.2017 - 01.2020
Chemistry Lab Technician
Calgon Carbon Cooperation
09.2016 - 10.2017
Associate Account Coordinator
Zoll Lifevest
06.2015 - 01.2017
Edinboro University of Pennsylvania
Associate Degree - Chemical Laboratory Technician
Bidwell Training Center, Inc