Erica Shenandoah
Baldwinsville,NY
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Branch Service Representative
Empower Federal Credit Union
Baldwinsville, NY
08.2022 - 03.2024
- Received and processed member transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding the credit unions products and services.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Childcare Assistant
YMCA Daycare
Baldwinsville, NY
09.2021 - 08.2022
- Observed and monitored the safety of all children in care.
- Provided safe, nurturing and stimulating environment for children.
- Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
Bartender
Burdicks Tavern
Nedrow, NY
11.2018 - 01.2019
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
Warehouse Picker
Aldi Distribution Center
Tully, NY
09.2017 - 11.2017
- Picked products by matching numbers and product descriptions using voice audio headset.
- Reported any damaged products or safety hazards to immediate supervisor.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Sales Associate
GUESS Factory
Syracuse, NY
10.2015 - 07.2016
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 25% or more.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Deli Associate
Wegmans
Clay, NY
09.2013 - 04.2014
- Made orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Cleaned utensils, dishes and glasses for customer use.
- Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Cashier
Onondaga Nation Smoke Shop
Nedrow, NY
08.2010 - 08.2013
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
Westhill High School
Syracuse, NY06.2011
Skills
- Time Management
- Effective communication
- Strong multitasking
- Cash handling
- Team collaboration
- Exceptional customer service
- Patient and positive attitude
Timeline
Branch Service Representative
Empower Federal Credit Union
08.2022 - 03.2024
Childcare Assistant
YMCA Daycare
09.2021 - 08.2022
Bartender
Burdicks Tavern
11.2018 - 01.2019
Warehouse Picker
Aldi Distribution Center
09.2017 - 11.2017
Sales Associate
GUESS Factory
10.2015 - 07.2016
Deli Associate
Wegmans
09.2013 - 04.2014
Cashier
Onondaga Nation Smoke Shop
08.2010 - 08.2013
High School Diploma -
Westhill High School
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