Summary
Overview
Work History
Education
Skills
Timeline
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ERICA SHEPPARD

Fort Worth

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Principal's Secretary

Parkway Elementary School
08.2023 - 12.2024
  • Managed Parkway Elementary annual school budget of $101,347 and always ensured the school was in compliance with the district and state regulations. Ensured the annual audit was completed with zero kickbacks.
  • Always mantained a filing system that coordinated with clear and easy access to files, forms, letters memos, etc.
  • Provided excellent customer service, processed staff time and leave requests, and maintained all staff records.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers and ensured all calls were directed to the correct staff member or department.
  • Scheduled appointments and conducted follow-up calls to parents when needed.
  • Provided clerical support to teachers and all employees by assisting with copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing parent inquiries and resolving issues professionally that included constant communication with the Principal.
  • Coordinated travel arrangements for the administration team and ensured smooth business trips with minimal disruptions. Effectively followed up once travel was completed to ensure all claims were placed in a timely matter.
  • Oversaw inventory of office supplies, and ensured any low stock items were stocked as soon as possible.
  • Contributed to team morale by organizing staff welfare activities such as pot lucks, Teacher Appreciation days, and assisted with Appreciation day gifts and recognition. which lead to improvement in workplace satisfaction.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions while staying within the budget set forth by the school district.
  • Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
  • Ensured end of the month payroll was completed in a timely matter.

Substitute Teacher

Crowley Independent School District
08.2022 - 08.2023
  • Uphold classroom routines, supervise lunchroom activities, and follow lesson plans to support student education.
  • Developed instructional strategies to engage students during teacher's absence.
  • Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
  • Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
  • Maintained accurate records of student attendance, grades, and overall progress throughout the school year.
  • Served as a mentor for new substitute teachers, sharing valuable insights and resources for effective classroom management and instruction.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.

Front Office Receptionist

Crowley Independent School District
09.2021 - 08.2022
  • Supported front-office operations during peak times through cross-training in various administrative functions.
  • Strengthened relationships among faculty, staff, parents, and students by fostering open lines of communication and a friendly, approachable demeanor at the reception desk.
  • Facilitated timely distribution of important notices from administration to parents via email or traditional mailings.
  • Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
  • Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
  • Increased office organization through effective inventory management of supplies, resulting in cost savings for the school budget.
  • Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
  • Streamlined administrative tasks for increased office productivity, including filing and document management.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Administrative Supervisor

United States Navy
05.2010 - 06.2018
  • Developed databases, handled administrative responsibilities, supervised personnel, and monitored performance.
  • Ensured adherence to quality standards and maintained office calendars.
  • Managed a team of 15 office staff, providing training and support to ensure smooth daily operations.
  • Enhanced employee morale through Sailor of the month/year recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
  • Trained new Sailors on company policies and procedures, and software applications.
  • Resolved occasional conflicts between team members by addressing concerns and facilitating open communication channels.

Education

Bachelor of Arts - Business Administration

American Military University
Charlestown, WV

Skills

  • Strong Organization
  • Calendar Management
  • Meeting Coordination
  • Travel Arrangements
  • Customer Service
  • Critical Thinking
  • Effective Communication
  • Confidentiality and Data Protection
  • Payroll Administration
  • Records Management
  • Microsoft Office Suite
  • Fast learner

Timeline

Principal's Secretary

Parkway Elementary School
08.2023 - 12.2024

Substitute Teacher

Crowley Independent School District
08.2022 - 08.2023

Front Office Receptionist

Crowley Independent School District
09.2021 - 08.2022

Administrative Supervisor

United States Navy
05.2010 - 06.2018

Bachelor of Arts - Business Administration

American Military University

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