ERICA SHEPPARD
Fort Worth,TX
Summary
Dedicated Administrative professional with a history of meeting goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven ability to manage schedules, correspondence, and records while maintaining high standards.
Overview
14
14
years of professional experience
Work History
Principal’s Secretary, Elementary, K-5
Parkway Elementary School
08.2023 - Current
- Assisted the School Principal with scheduling meetings, managing the school budget, and ensuring efficient front office operations
- Provided customer service, processed employee time and leave requests, and maintained staff records.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored actual spending against approved budgets to identify variances and recommend corrective actions when needed.
- Checked payroll, vendor payments, and other accounting disbursements for accuracy and compliance.
Substitute Teacher, K-5
Crowley Independent School District
08.2022 - 08.2023
- Upheld classroom routines, supervised lunchroom activities, and followed lesson plans to support student education
- Developed instructional strategies to engage students during teacher's absence.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
- Maintained accurate records of student attendance, grades, and overall progress throughout the school year.
- Served as a mentor for new substitute teachers, sharing valuable insights and resources for effective classroom management and instruction.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Conferred with parents or guardians, other teachers, counselors and administrators to resolve students' behavioral and academic problems.
- Developed and implemented behavior management plans for students with challenging behavior.
- Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
Front Office Receptionist
Crowley Independent School District
09.2021 - 08.2022
- Supported front-office operations during peak times through cross-training in various administrative functions.
- Strengthened relationships among faculty, staff, parents, and students by fostering open lines of communication and a friendly, approachable demeanor at the reception desk.
- Facilitated timely distribution of important notices from administration to parents via email or traditional mailings.
- Facilitated efficient meeting scheduling between school staff, parents, and students as needed.
- Improved school security by diligently monitoring visitor access and implementing sign-in procedures.
- Increased office organization through effective inventory management of supplies, resulting in cost savings for the school budget.
- Contributed to a welcoming environment with professional demeanor and excellent customer service skills.
- Streamlined administrative tasks for increased office productivity, including filing and document management.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Administrative Supervisor
United States Navy
05.2010 - 06.2018
- Developed databases, handled administrative responsibilities, supervised personnel, and monitored performance
- Ensured adherence to quality standards and maintained office calendars.
Education
Bachelor of Arts: Business Administration -
American Military University
Charlestown, WVSkills
Strong Organization
Calendar Management
Meeting Coordination
Travel Arrangements
Customer Service
Critical Thinking
Effective Communication
Confidentiality and Data Protection
Payroll Administration
Records Management
Microsoft Office Suite
Administrative background
Timeline
Principal’s Secretary, Elementary, K-5
Parkway Elementary School
08.2023 - Current
Substitute Teacher, K-5
Crowley Independent School District
08.2022 - 08.2023
Front Office Receptionist
Crowley Independent School District
09.2021 - 08.2022
Administrative Supervisor
United States Navy
05.2010 - 06.2018
Bachelor of Arts: Business Administration -
American Military University
Similar Profiles
Olga Diamara Richards ZamoraOlga Diamara Richards Zamora
Bilingual Aide at Parkway Elementary SchoolBilingual Aide at Parkway Elementary School
Geetha KrishnamoorthyGeetha Krishnamoorthy
Instructional Support Staff at Parkway Elementary SchoolInstructional Support Staff at Parkway Elementary School
Abigail WordsworthAbigail Wordsworth
Student Teacher, Grade 1 at Parkway Elementary SchoolStudent Teacher, Grade 1 at Parkway Elementary School