Erica Sheriff
St. Cloud
Summary
Experienced pharmacy operations leader with a strong background in supervising teams, optimizing workflows, and driving quality improvements. Proven ability to lead change management initiatives, mentor staff, and collaborate cross-functionally to enhance patient outcomes and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor of Initial Review Pharmacy Technicians
Prime Therapeutics LLC
07.2020 - Current
- Supervise pharmacy technicians on the Commercial and Medicare LOB.
- Lead hiring efforts, develop training plans, and assess technician staffing needs.
- Conduct performance reviews and provide ongoing development and support.
- Performed monthly coaching sessions to analyze audit findings and call metric trends.
- Oversee daily pharmacy operations to ensure efficiency and compliance.
- Monitored quality improvement metrics, leading to a reduction in quality events and enhanced overall quality assurance.
- Ensure accurate and timely medical necessity reviews to support patient care.
- Analyze workflow processes and implement improvements for operational excellence.
- Collaborate cross-functionally with other teams to optimize patient outcomes.
- Mentor and support the development of new supervisors on the team.
- Lead change management initiatives to improve awareness, drive behavior adoption, and increase productivity on the Medicare team.
Initial Review Pharmacy Technician
Magellan Rx Management
12.2016 - 07.2020
- Reviews and documents patient information and checks appropriateness using clinical criteria guidelines.
- Practices and maintains specific company policies and procedures.
- Assists with the documentation and implementation of written and verbal communication to physicians/prescribers.
- Conducts audits including outreach and review of medical records to audit authenticity of a provider response during prior authorization reviews.
- Assisted in creating and sending out daily assignments that are highly prioritized throughout the day.
- Assisted in training new hires.
Customer Resolution Associate
Magellan Rx Management
02.2016 - 12.2016
- Created and assigned daily reports to the team that are prioritized and completed on a daily basis.
- Utilized four different systems to receive, review, adjust, and complete any pending claims in reference to an authorization.
- Responded directly to health plans in finding resolutions for a claim or problem based on a date of service by reviewing medical records.
Education
Bachelor of Science - Human Development
St. Bonaventure University
Saint Bonaventure, NY05-2013
Skills
- Pharmacy Operations Management
- Team Leadership & Mentorship
- Workflow Optimization
- Quality Improvement Metrics
- Change Management
- Medical Necessity Reviews
- Cross-functional Collaboration
- Staff Hiring & Training
- Attention to Detail
- Strategic Decision-Making
- Professional Relationship Building
- Personable and Approachable Communication
- Continuous Learning and Growth
- Leading by Example
- Receptive to Feedback and Improvement
Certification
Registered Pharmacy Technician (11/2014 – Present)
Certified Pharmacy Technician (8/2015 – Present)
Timeline
Supervisor of Initial Review Pharmacy Technicians
Prime Therapeutics LLC
07.2020 - Current
Initial Review Pharmacy Technician
Magellan Rx Management
12.2016 - 07.2020
Customer Resolution Associate
Magellan Rx Management
02.2016 - 12.2016
Bachelor of Science - Human Development
St. Bonaventure University
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