ERICA SHOWERS
Bethesda, Rockville,MD, Maryland
Summary
Licensed Vocational Nurse with over 13 years of clinical experience, dedicated to providing high-quality patient care. Energetic healthcare professional with exceptional analytical, organizational, and people skills. Strong personal ethics and integrity. Highly organized team-builder with strong leadership experience. Convey a professional image of honesty, compassion and concern for my patients' needs. Good conflict-resolution skills. Work well under pressure and deadlines. I have performed direct patient care and care coordination activities, such as referral management, order reconciliation, and activity tracking. In addition, obtaining information from the patient and/or family to identify major complaints, symptoms, or reasons for seeking health care. Providing individualized nursing care to patients of all ages. Screening and reviewing immunization records and unit Standard Operating Procedures to select required immunizations, correct dosages, and routes of administration. Preparing and administering prescribed medication. Inputting data into a computer, and retrieval of information such as laboratory and diagnostic procedure results. Performing teaching to patients and/or family regarding self-care procedures and documents. Performing administrative and logistical tasks as a member of the healthcare team, by contributing to maintaining the environment and resources, to deliver healthcare.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Private Duty Nurse/ Private Sector
BrightStar Care
04.2023 - Current
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Obtained patient vital signs and input/output measurements from inpatients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Delivered emotional support to patients and families during challenging times.
- Helped patients complete bathing, dressing and eating.
- Participated in development of school safety plans to address areas of concern.
- Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
- Implemented emergency protocols in medical emergencies to promote safety for students and staff.
- Provided medical consultations to other school personnel to promote well-coordinated school health and safety efforts.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Recorded details regarding therapies to keep patient charts updated.
- Educated family members and caregivers on patient care instructions.
Occupational Medicine Flu Clinic
National Institute of Health
10.2024 - 12.2024
- Educated patients on the benefits and potential side effects of the influenza vaccine, addressing concerns and answering questions.
- Utilized strong clinical judgement skills to assess patients'' overall health status before administering vaccines as needed.
- Supported community outreach efforts by participating in local events promoting influenza vaccination awareness.
- Collaborated with healthcare team members to ensure seamless delivery of immunization services.
- Monitored patients post-vaccination for any adverse reactions, taking appropriate action when necessary.
- Managed patient flow efficiently, minimizing wait times while maintaining a high level of care during vaccine administrations.
- Improved patient satisfaction by providing efficient and empathetic care during influenza vaccine administrations.
- Demonstrated flexibility by adapting to fluctuating patient volume and varying workloads during peak flu vaccination periods.
- Reduced wait times for patients through effective scheduling and streamlined vaccination processes.
- Enhanced clinic efficiency by effectively managing vaccine inventory and maintaining accurate records.
- Promoted a positive patient experience with clear communication and gentle injection techniques.
- Actively participated in quality improvement initiatives aimed at enhancing the overall patient experience during immunizations.
Licensed Practical Nurse/Private Sector
ShiftMed LLC
12.2022 - Current
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Administered medications and treatments according to established protocols.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Maintained a safe environment by following infection control policies and procedures.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Used sterile techniques to prepare patients for procedures.
Licensed Practical Nurse/Private Sector
Whole Family Allergy And Immunotherapy
05.2022 - 12.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Administered medications and treatment to patients, and monitored responses while working with healthcare teams to adjust care plans.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Evaluated patient histories, complaints, and current symptoms.
- Knowledge of various allergy, asthma, and immunotherapy procedures.
- Performed Oral Immunotherapy (OIT).
- Facilitated referrals for specialty services when necessary.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Used sterile techniques to prepare patients for procedures.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Streamlined referral processes for better patient care and reduced wait times.
- Verified eligibility and compliance with authorization requirements for service providers.
- Increased approval rates for necessary medical procedures by providing detailed justifications and patient history during review process.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Evaluated clinical criteria for approval or denial of services requiring pre-authorization.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Conducted quality assurance reviews of recorded calls, identifying areas for improvement in service delivery and overall performance metrics.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Assisted in the development of new telephone triage protocols, incorporating evidence-based practices for optimal patient care delivery.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Educated patients on self-care management strategies, empowering them to take control of their health and wellbeing.
- Triaged patients by reviewing symptoms and advising on best treatment plan to facilitate patient care while minimizing impact on healthcare system.
Pediatric LPN/ Government
Walter Reed National Military Medical Center
04.2019 - 08.2020
- Utilized computerized Composite Healthcare are System (CHCS) and Armed Forces Health
- Longitudinal Technology Application system (AHLTA
- Monitored infection control procedures to ensure facility-wide health and safety
- Administered general care to patients, including recording of temperature and blood pressure, respiration rate, oxygen saturation, pulse, height, and weight
- Administered medications and therapies in accordance with physicians orders
- Collected biological samples from patients and performed routine lab tests to support diagnosis
- Observed strict confidentiality and safeguarded all patient-related information
- Performed Blood draws/Vaccination on Pediatric and Adolescent patients.Performed Lead, HGB, HCG,
- Rapid flu, Rapid Strep, Glucose, and Metabolic screening
- Performed hearing and vision test
- Administered pulmonary treatments to include the use of inhalers and nebulizers
- Clean up exam/treatment rooms, medical instruments/supplies, and the supply cabinets/restock rooms
- Educated patients and their family members on health, disease management, and their test results.
- Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Conducted quality assurance reviews of recorded calls, identifying areas for improvement in service delivery and overall performance metrics.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Contributed to improved patient outcomes by identifying potential health risks through thorough assessment during telephone encounters.
- Educated patients on self-care management strategies, empowering them to take control of their health and wellbeing.
Home Health LPN/ Private Sector
Gentiva Home Health
03.2016 - 01.2020
- Provided necessary health education training for patients
- Supported patients with customized patient teaching tools
- Provided skilled nursing care
- Provided Cardiac and pulmonary care
- Disease and pain management, medication management and education.
Clinical Supervisor/ Private Sector
Bethesda Pediatrics
04.2018 - 04.2019
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols
- Created and implemented improvement plans to resolve issues and drive improvements to deficient areas
- Interviewed applicants and made recommendations for new hires
- Coordinate weekly work schedules for all clinical employees
- Devised training programs to close gaps in nurse and staffs' competencies
- Introduced new departmental policies and oriented staff to facilitate adoption of changes
- Cleaned, sterilized and maintained all surgical instruments to protect patients and staff
- Performed Blood draws/IV insertion on Pediatric and Adolescent patients
- Performed Lead, CBC, Rapid flu, Rapid Strep, Glucose, and Metabolic screening
- Performed hearing and vision test
- Administered pulmonary treatments to include the use of inhalers and nebulizers
- Helped pediatric patients understand and feel at ease with vaccines, tests and minor procedures
- Phone Triage patients including medication refills
- Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership
- Observed strict safety measures, including checking medication dosages before administration to patients
- Developed and maintained quality care systems and standards, including creating and improving medical protocols and guidelines
- Coordinated with healthcare team to establish, enact and evaluate patient care plans
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
- Maintained adequate unit supplies to meet expected patient demands
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology
- Reached out to patients to convey lab results and provide care instructions
- Used facility EMR system to update patient records, transmit prescriptions and transfer files.
- Verified eligibility and compliance with authorization requirements for service providers.
- Improved provider satisfaction with timely communications regarding authorization status updates.
- Advocated for patients by negotiating with insurance providers to cover necessary treatments not initially authorized.
- Increased approval rates for necessary medical procedures by providing detailed justifications and patient history during review process.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Facilitated cross-departmental training sessions to enhance understanding of prior authorization criteria and procedures.
- Participated in cross-functional team meetings, sharing insights from HEDIS reviews to inform organizational decisionmaking.
- Performed root-cause analyses on identified gaps in care, leading to targeted strategies for improving health outcomes among beneficiaries.
- Collaborated with healthcare providers to ensure timely submission of required documentation for HEDIS review.
- Identified potential barriers to care through careful analysis of medical records, facilitating targeted interventions for at-risk populations.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Conducted quality assurance reviews of recorded calls, identifying areas for improvement in service delivery and overall performance metrics.
- Participated in ongoing professional development opportunities, staying current on best practices in telehealth nursing care delivery.
- Ensured compliance with established protocols and guidelines for telephone triage nursing practice, providing accurate information to patients.
- Assisted in the development of new telephone triage protocols, incorporating evidence-based practices for optimal patient care delivery.
- Educated patients on self-care management strategies, empowering them to take control of their health and wellbeing.
- Contributed to improved patient outcomes by identifying potential health risks through thorough assessment during telephone encounters.
Case Reviewer Lead/Government Contractor
Vetfed Resources Inc
03.2016 - 09.2016
- Trained new staff members
- Review newly received cases in the Case Management System daily to ensure the case includes the DBQ worksheet(s) and all other required attachments
- Request clarification from the client on cases where instructions are not clearly defined
- Interface with client by phone and by email to gain needed clarifications
- Recommend cancellation of cases or contentions when appropriate to VBE
- Ensure strict adherence to protecting all PII and PHI according to JCAHO (Joint Commission on Accreditation of
- Healthcare Organizations) and other applicable regulations
- Process flow, work assignment, training, assessments
- In the absence of the Medical Records Review Lead, work with the Medical Records Manager to ensure levels of production remain consistent
- Other projects and duties as assigned
- Consistently complied with company policies and government regulations
- Encouraged, trained and disciplined employees to maximize performance
- Managed scheduling for [15] employees to ensure optimal productivity.
Staffing Nurse/ Private Sector
Maxim Healthcare Services
12.2014 - 02.2016
- Promoted patient education to self-manage
- Managed caseload of 20 clients, providing education, treatments, venipuncture and wound care
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Worked as part of team to ensure proper care of body mechanics and safety of patient
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Provided skilled nursing care to adult and pediatric patients
- Utilizes the nursing process to assess, plan, implement and evaluate patient care
- Assess signs and symptoms indicating physiologic and psychosocial changes in the patient's condition
- Collects, analyzes, and interprets data and information from health care members and documents actual and/or potential nursing diagnoses
- Recorded patients' medical history, vital statistics and test results in medical records
- Perform Ostomy, G-tube, Trach, and Wound care
- Sound, ethical and independent decision-making ability consistent with medical protocols
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Assisted patients with healing and recovery after surgery
- Provided necessary health education training for patients
- Treated patients with strokes, head traumas, comas and intracranial hematomas
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- LPN (Agency) 40 hrs a week
Case Manager/Private Sector
Genesis Health Care
10.2014 - 02.2015
- Observed and documented patient status and reported patient complaints to the,
- Read and recorded temperature, pulse and respiration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Prepared patient rooms prior to their arrival
- Collected urine and fecal samples
- Assisted with adequate nutrition and fluid intake
- Planned, prepared and served meals and snacks according to prescribed diets
- Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs
- Positioned residents for comfort and to prevent skin pressure problems
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment
- Obtained and set up suction equipment.Assisted in application of traction devices
- Provided personal nursing care in pre- and post-operative situations
- Tended to patients with chronic illnesses
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care .Assisted patients with multiple chronic diagnoses including COPD and asthma
- Completed clinical rotations in Geriatrics
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care .Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Took and recorded patients' temperature, pulse and blood pressure
- Utilized strong assessment skills to determine necessary patient care
- Obtained vitals for a floor of 25 patients per shift
- Provided quality nursing care in accordance with resident care policies and procedures .Often commended for maintaining the safety, respect and dignity of residents
- Coordinated with doctors and registered nurses to develop care plans for patients.Interviewed patients to obtain medical information and measure their vital signs, weight and height.
LPN Geriatric Care/Private Sector
Senior Care Center
10.2013 - 08.2014
- Organized, updated and maintained over 200 patient charts
- Tested glucose and administered injections
- Skillfully performed suture removals for patients of all ages
- Maintained patient charts and confidential files.Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Provided palliative care in outpatient settings ranging from assessment to development and implementation of care plans
- Actively participated in unit-based Quality Assurance Program
- Observe patient's condition, throughout the shift, notify charge nurse/provider of changes in patient condition or perform basic cardio life support and other resuscitative procedures, as required
- Obtain data to identify patient medical history and provide input to the patient's plan of care
- Provide pre/post anesthesia nursing care
- LPN 40 Hrs a week
- Allergy and Asthma Center
- Evaluated Adult and Pediatric patients presenting with asthma and allergy problems
- Administered Immunotherapy Injections
- Provided necessary health education training for patients to include self-management, prevention and wellness
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care
- Took and recorded patients' temperature, pulse and blood pressure
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Experience in Electrical Medical Records (Centricity)
- Actively participated in unit-based Quality Assurance Program
- Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Maintained patient charts and confidential files.
- Charge Nurse 40 hrs a week, Responsible for direct patient care, wound care, 24 hour charting, recording input/output, and medication administration
- Receive telephone orders
- Perform weekly skin assessments
- Excellent performance evaluations
- Well-versed in Skilled Nursing
- Recorded patients' medical history, vital statistics and test results in medical records
- Sound, ethical, and independent decision-making ability consistent with medical protocols
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments .Implemented new floor assignments based on evaluation of staffing requirements
- Assisted patients with healing and recovery after surgery
- Assisted patients with multiple chronic diagnoses including COPD and asthma
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care
- Evaluated patient care needs, prioritized treatment and maintained patient flow
- Provided quality nursing care in accordance with resident care policies and procedures .Tested glucose and administered injections
- Direct the work of others, to include, nursing assistants, other licensed practical nurses, paraprofessional students and volunteers
- Participate in in-service instruction, quality assurance monitoring, and performance improvement issues.
Home Care Aide/Private Sector
Northeast Professional Homecare Inc
10.2010 - 03.2011
- 40 Hours a week, Monitored patient condition by observing physical and mental condition, intake and output, and exercise
- Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assisted patients by providing personal services, such as, bathing, dressing, and grooming
- Helped patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Ensured family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.
Medical Records/Government
Yorktown Naval Branch Clinic
10.2010 - 01.2011
- Filed over 100 medical records per day
- Made and confirmed appointments
- Responsible for faxing, copying, and printing necessary documents
- Assisted in processing transfer orders.
Recreation Aide/Government
Life Guard
07.2010 - 10.2010
- Pool (Seasonal) 40 hours a week
- Fort Gordon MWR
- Ensured adherence to regulations and safety procedures
- Monitors and checks the security of premises
- Assisted in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed
- Operated a cash register, receive payments and make change
- Collected and issues money bags, cash funds and sub-custody receipts from Sales associates/Cashiers
- Maintained log record of movement of money bags and cash funds issued
- Prepared bank deposits of cash receipts and makes change funds for cash registers
- Practicum experience
- Summa Hospital
- Completed 80 hours of clinical work in Labor and
- Delivery
- Recorded patients' medical history, vital statistics and test results in medical records.Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.Evaluated patient care needs, prioritized treatment and maintained patient flow.Assisted with vaginal and cesarean section
- Practicum, Hospital
- Completed 80 hours of clinical work in Pediatric.Recorded patients' medical history, vital statistics and test results in medical records.Sound, ethical and independent decision-making ability consistent with medical protocols.Maintained patient charts and confidential files.Evaluated patients presenting with asthma, appendicitis and hernia.
Nursing Practicums/Private Sector
Merriman Nursing Home
01.2010 - 03.2010
- Practicum
- Crystal Clinic
- Completed 80 hours of clinical work in Orthopedic.Recorded patients' medical history, vital statistics and test results in medical records
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit. Sound, ethical and independent decision-making ability consistent with medical protocols.
Education
Master Aesthetician
The Esthetic Institute
Vienna, VA06.2021
Bachelor of Science - Health Care Studies, Management
Walden University
Minneapolis, MN11.2014
LPN - Health
LPN - Brown Mackie College
04.2011
High School Diploma -
John F. Kennedy High School
06.2003
Skills
- Culturally sensitive
- Strong medical ethic
- Flow sheet charting
- Assisted in orientating and training new staff
- Members
- Participated in in service instruction, quality
- Assurance monitoring, and performance
- Improvement
- Leadership capability
- Complete schedule for staff
- Information organization
- Policy improvements
- Best practices and standards
Certification
Basic Life Support (BLS) Certification 2021-2023 IV Therapy Certified, Certified Esthetician, Certified Permanent makeup artist, and Master Esthetics.
Skills
- Culturally sensitive
- Strong medical ethic
- Flow sheet charting
- Assisted in orientating and training new staff
- Members
- Participated in in service instruction, quality
- Assurance monitoring, and performance
- Improvement
- Leadership capability
- Complete schedule for staff
- Information organization
- Policy improvements
- Best practices and standards
Timeline
Occupational Medicine Flu Clinic
National Institute of Health
10.2024 - 12.2024
Private Duty Nurse/ Private Sector
BrightStar Care
04.2023 - Current
Licensed Practical Nurse/Private Sector
ShiftMed LLC
12.2022 - Current
Licensed Practical Nurse/Private Sector
Whole Family Allergy And Immunotherapy
05.2022 - 12.2022
Pediatric LPN/ Government
Walter Reed National Military Medical Center
04.2019 - 08.2020
Clinical Supervisor/ Private Sector
Bethesda Pediatrics
04.2018 - 04.2019
Home Health LPN/ Private Sector
Gentiva Home Health
03.2016 - 01.2020
Case Reviewer Lead/Government Contractor
Vetfed Resources Inc
03.2016 - 09.2016
Staffing Nurse/ Private Sector
Maxim Healthcare Services
12.2014 - 02.2016
Case Manager/Private Sector
Genesis Health Care
10.2014 - 02.2015
LPN Geriatric Care/Private Sector
Senior Care Center
10.2013 - 08.2014
Home Care Aide/Private Sector
Northeast Professional Homecare Inc
10.2010 - 03.2011
Medical Records/Government
Yorktown Naval Branch Clinic
10.2010 - 01.2011
Recreation Aide/Government
Life Guard
07.2010 - 10.2010
Nursing Practicums/Private Sector
Merriman Nursing Home
01.2010 - 03.2010
Master Aesthetician
The Esthetic Institute
Bachelor of Science - Health Care Studies, Management
Walden University
LPN - Health
LPN - Brown Mackie College
High School Diploma -
John F. Kennedy High School
Basic Life Support (BLS) Certification 2021-2023 IV Therapy Certified, Certified Esthetician, Certified Permanent makeup artist, and Master Esthetics.
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