Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Shultz

Macon,GA

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction. Dependable and service-focused delivery driver motivated to deliver consistent, prompt and courteous service. Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.

Overview

16
16
years of professional experience

Work History

Delivery Driver PRN

Lawrence Mayer Florist
Macon, GA
02.2020 - Current
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Checked tires for proper inflation before leaving on each route.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Received daily delivery instructions and route assignments from dispatch.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Utilized street maps to plan and determine most efficient routes.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Catering Assistant

Andersons Bakery & Catering
Macon, GA
03.2012 - Current
  • Provided excellent customer service by interacting with guests during events.
  • Assisted in setting up and breaking down catering events.
  • Restocked supplies when needed throughout the duration of events.
  • Adhered to all health department regulations regarding food handling and sanitation practices.
  • Followed strict guidelines set forth by executive chef or management team when prepping ingredients or assembling dishes.
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Ensured proper storage of perishables in walk-in refrigerators, freezers, and dry storage areas.
  • Managed food costs by controlling portion sizes and waste minimization techniques.
  • Organized buffet tables, beverage areas, and other service stations prior to events.
  • Cleaned kitchen equipment and surfaces after each event.
  • Supported chefs in preparing meals for large groups efficiently and on time.
  • Communicated effectively with team members to ensure smooth operations during events.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Monitored food temperature during events to ensure food safety.
  • Transported food and catering equipment to and from event locations.
  • Operated and cleaned catering equipment, including coffee machines and dishwashers.
  • Prepared and arranged buffet tables, including food presentation and decor elements.
  • Ensured compliance with health and safety standards in all catering operations.
  • Assisted in setting up and breaking down event spaces to meet client specifications.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Assisted in the preparation of food items following chef's instructions and safety regulations.
  • Maintained cleanliness and organization in the kitchen and event areas during and after events.
  • Wiped down surfaces and cleaned plates, utensils and trays to sanitize catering space after events.
  • Packed and labeled food for delivery, ensuring accurate and timely orders.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Collaborated with catering team to efficiently serve food and beverages to guests.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized utensils, dishes or silverware.

Warehouse Helper

JD Royer Wholesale Florist
Perry , GA
04.2024 - 07.2024
  • Transported goods to designated areas within the warehouse facility.
  • Assembled orders according to customer requests.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.

Floral Designer

Davis Wholesale Florist
Macon , GA
09.2010 - 04.2024
  • Advised customers on color combinations, flower types, and other design elements for their order.
  • Provided guidance on care and maintenance of freshly cut flowers.
  • Ensured that all products were properly priced before being displayed in the shop.
  • Created unique designs for special occasions such as weddings, birthdays, funerals.
  • Handled complaints from unsatisfied customers promptly and professionally.
  • Organized flower inventory to ensure availability for customer orders.
  • Assisted customers with floral selection, design and arrangements.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
  • Utilized expert communication skills to collaborate with customers and design bouquets, corsages and other floral pieces to meet requirements.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Created tabletop and various other custom arrangements or pieces.

Delivery Driver

Macon Flower Shop LLC
Macon, GA
06.2008 - 05.2019
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Checked tires for proper inflation before leaving on each route.
  • Received daily delivery instructions and route assignments from dispatch.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Utilized street maps to plan and determine most efficient routes.

Cashier Team Lead

Flash Foods
Macon , GA
06.2008 - 09.2010
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Performed daily opening and closing procedures for the register area.
  • Processed refunds and exchanges according to company policy.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Ensured compliance with all safety regulations while performing tasks.
  • Monitored cashier performance, providing feedback as needed.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Trained new cashiers on proper use of registers and store policies.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

South East High School
Macon Ga
06-1995

Skills

  • Valid Driver's License
  • Responsible driver
  • Loading and unloading
  • Vehicle Cleaning and Maintenance
  • Clean Driving Record

Timeline

Warehouse Helper

JD Royer Wholesale Florist
04.2024 - 07.2024

Delivery Driver PRN

Lawrence Mayer Florist
02.2020 - Current

Catering Assistant

Andersons Bakery & Catering
03.2012 - Current

Floral Designer

Davis Wholesale Florist
09.2010 - 04.2024

Delivery Driver

Macon Flower Shop LLC
06.2008 - 05.2019

Cashier Team Lead

Flash Foods
06.2008 - 09.2010

High School Diploma -

South East High School

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Erica Shultz