Erica Sibley
Homewood
Summary
Results-driven professional with extensive experience in data analysis and problem-solving. Background includes utilizing analytical skills to identify inefficiencies and recommend improvements, while also demonstrating expertise in project management, data analysis, investigation, and communication. Proficient in Microsoft Office and adept at using analytical methods to inform decisions, reduce risks, and extract valuable insights. Committed to integrity, accuracy, insightful recommendations, and data-driven decision-making for improved operational efficiency and organizational success. Seeking a dynamic environment to leverage skills and offer insightful analyses that will boost strategic goals and enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Management Analyst
Social Security Administration
03.2022 - Current
- Assist in management analysis by gathering and analyzing data to identify key factors and trends affecting decision-making within the agency
- Tasked with conducting ongoing analyses to ensure hearing office goals, conduct investigations into deficiencies of each hearing office, and creating initiatives to aid each HO
- Developed controls to monitor and track work progress
- With these efforts, the region routinely meets monthly goals and for the past 2 years have met yearly goals
- Developed reports and presentations to communicate findings to internal and external stakeholders
- Engages in project management to ensure the successful implementation of initiatives aimed at improving operational efficiency and compliance with regulatory standards
- Developed speaking notes detailing the region’s progress towards goal accomplishment and any policy changes and regulations for the executive staff’s meetings with the Chief Administrative Law Judge
- Train new management analysts on completion of the daily tasks and prepared training notes used by seasoned staff, as well
- Utilize Microsoft Excel and other software to produce visual data representations for management review
- Utilize data mining techniques to identify patterns and trends that aid in risk mitigation
Human Resources Specialist
Social Security Administration
03.2024 - 02.2025
- Worked on detail with the Office of Civil Rights and Equal Opportunity
- Thoroughly assessed accommodation requests, collaborating with staff and management to understand individual needs, and used data systems to ensure efficient and accurate processing
- Implemented policies and procedures related to reasonable accommodations, ensuring compliance with the Americans with Disabilities Act (ADA) and other applicable regulations
- Maintained documentation ensuring compliance with legal standards
- Maintained detailed records of accommodation requests, decisions, and outcomes to ensure transparency and compliance with regulatory requirements
- Participated in the training of and provided guidance to the reasonable accommodation coordinator staff and local management on accommodation policies, promoting awareness and understanding of the process
- Liaised with internal partners to identify resources and tools that support workplace accommodations
Claims Specialist
Social Security Administration
07.2024 - 03.2022
- Reviewed and authorized claims for benefits, conducting in-depth analysis of evidence to determine eligibility
- Engaged in data analysis to identify discrepancies and resolve complex retirement and Medicare claims issues
- Provided expertise in drafting policies and guidance to enhance claims processing efficiency and integrity
- Working within a fraud workgroup, I reviewed and analyzed claims, preventing 45% of potentially fraudulent retirement and Medicare claims from reaching fellow specialists
- Prepared comprehensive reports and documentation to support investigations and client needs
- To protect the public’s access to their retirement funds, thoroughly investigated and addressed complex fraudulent claim cases filed by scammers
- Worked with a special workgroup that profiled Medicare forms to prepare for processing and tackle backlog
- The special cadre reviewed and added the forms to the system where our staff processed them
- These efforts dramatically reduced the Medicare processing backlog, enabling citizens to access medical insurance
Education
Bachelor of Arts - Criminal Justice
University of Illinois-Chicago
05.2007
Skills
- Typing speed 55 wpm
- Organizational skills
- Writing skills
- Oral communications skills
- Data Analysis
- Data Interpretation
- Data Reporting
- Excel
- Data Visualization
- Project Management Methods
- Research Methodologies
- Investigative Techniques
- Tool Usage
- Microsoft Office Suite
- Word
- PowerPoint
- Outlook
- Access
- SharePoint
- Policy formulation
- SSA case laws
- Equal Employment Opportunity (EEO) regulations
- Program analysis
- SQL
- Budget Development
- Budget Analysis
Accomplishments
- Multiple Recognition of Contribution (ROC) awards
- Exemplary Contribution or Service Award (ECSA)
- Team Commissioner’s citation in 2021 for contributions to the Medicare Profiling Group
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Specialist
Social Security Administration
07.2024 - 03.2022
Human Resources Specialist
Social Security Administration
03.2024 - 02.2025
Management Analyst
Social Security Administration
03.2022 - Current
Bachelor of Arts - Criminal Justice
University of Illinois-Chicago
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