Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Erica Sifuentes

San Bernardino,CA

Summary

Driven Pharmacy Technician with 3 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
02.2021 - 04.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.

Operations Manager

CVS Pharmacy
10.2023 - 04.2024
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Developed and maintained relationships with external vendors and suppliers.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
  • Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Saved costs by efficiently procuring warehouse inventory utilizing Oracle.
  • Championed cross-functional collaboration between departments; resulting in accelerated problem-solving and streamlined communication.

Cashier/Store Representative

Ulta
10.2019 - 04.2020
  • Basic cashier skills including opening and closing them with cash procedures
  • Stocking and organizing merchandise in correct section and in label order
  • Setting up new displays for new and promotional items and collections
  • Fixing online to store orders including backroom and instore product picking.

In charge of the front lane registers, Self-checkout, guest service and cashiers

GSA
09.2017 - 05.2019
  • Opening and closing the registers (including managing money, handing out exact change needed in register
  • For closing collecting day earnings from register sorting into bags and inserting new money into register)
  • Handling any complication or issues with any transaction first response for management
  • Ordering and filling inventory (including ordering receipt paper, toilet paper, candy and anything needed for the front lanes and restrooms also documenting count of each month)
  • Making schedules including weekly to daily and hourly breaks
  • Promoting sales and promoting Targets credit and debit cards for new and old guest
  • Giving monthly evaluations/ assessments to my team which included discussing callouts and improvements.

Store Assistant

SBCCD Crafton Hills College
12.2012 - 01.2017
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Supported management in executing marketing initiatives, participating in promotional events, and implementing visual merchandising guidelines.
  • Operated POS system to process payments and provide receipts.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
  • Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.

Education

Associate of Science - Social Science

Crafton Hills College
Yucaipa, CA
05.2016

High School Diploma -

San Andreas High School
Highland
05.2012

Skills

  • Problem-solving skills

  • Management

  • Cash Register/Calculator

  • Insurance Billing

  • Medication Dispensing

  • Prescription Filling and Labeling

  • Insurance Verification

  • Pharmacy Ethics

  • Confidentiality and HIPAA

  • Pharmacology knowledge

  • Pharmacy and customer records management

  • Drug Classification Knowledge

  • Drug Inventory Control

  • Pharmaceutical Calculations

  • Pharmacy Law Compliance

  • Prescription Interpretation

  • Updating medication histories

  • Dosage Form Preparation

  • Organizing Skills

  • Fast Learner/Hard Worker

  • Computer Skills (Microsoft word, Excel, etc)

  • Inputting Inventory and Invoices

  • Filling Paperwork

  • Retail

  • Bilingual

  • Team Member

References

  • Jonathan Meas - Pharmacy Manager :[619] 987-6332
  • Michelle Millares - Pharmacist: [909] 306-4320
  • Kiara Torres - Book Keeper: [909] 744-2586
  • Norma Laura - Lead Pharmacy Tech: [909] 782-2427

Certification

  • Licensed Pharmacy Technician - 3 years

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Operations Manager

CVS Pharmacy
10.2023 - 04.2024

Pharmacy Technician

CVS Pharmacy
02.2021 - 04.2024

Cashier/Store Representative

Ulta
10.2019 - 04.2020

In charge of the front lane registers, Self-checkout, guest service and cashiers

GSA
09.2017 - 05.2019

Store Assistant

SBCCD Crafton Hills College
12.2012 - 01.2017

Associate of Science - Social Science

Crafton Hills College

High School Diploma -

San Andreas High School

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Erica Sifuentes