Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Erica Sigaran

Orlando

Summary

To obtain an entry level position where my prior experience &knowledge can be used to its fullest potential. Motivated professional experienced in community outreach and organizing. Skilled in working with diverse populations ot develop meaningful relationships, foster understanding, and promote progress. Committed to providing high-quality services and ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with
experience.

Overview

6
6
years of professional experience

Work History

Phone Operator

Dail America
02.2022 - Current
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered average of 101 calls per day and directed to appropriate departments and personnel.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
  • Transmitted information and documents to customers via computer and mail.
  • Processed incoming and outgoing documents via electronic methods and systems.

Seasonal Worker HHN

Universal Studios
10.2021 - 12.2021
  • Provided excellent customer service
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Entertained customers with theme songs and served the world’s greatest ice cream
  • Greeted every customer with a smile and kept all areas of the facility clean
  • Receive and process cash and credit payments.

VOLUNTEER

Halifax Humane Society
02.2020 - 01.2021
  • Compassionate Animal Shelter Volunteer focused on providing the best animal care possible
  • Brings medical knowledge from Animal care courses from high school and previous jobs experience
  • Responsible remaining clear headed in the face of an emotionally demanding job
  • E ectively soothes and manages di cult animals.

Veterinary Technician

Dr. Shantelle Perez,
04.2017 - 01.2020
  • Provided customer service
  • Answered phones and scheduled appointments
  • Ran kennel on the weekends
  • Assisted with the administration of medication, radiological procedures, surgery, and maintained the equipment and facility
  • Checked in rooms and assisted the doctor’s needs
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Education

Bachelor of Science - Criminal Justice

UCF
05.2026

A.A - Criminal Justice

Valencia Community College
05.2023

Skills

  • Dependable, detail oriented
  • And trustworthy, with an
  • Impressive performance
  • Record Excellent written and
  • Verbal communication skills
  • Proven ability to initiate
  • Appropriate action and carry
  • Out tasks in an e cient
  • Manner Experience with pet
  • Handling and animal
  • Restraint I have basic
  • Radiology and pharmacology
  • Knowledge I am also
  • Experienced with vaccine
  • Administration, placing IV
  • Catheters, blood drawn from
  • The jugular vein, and kennel
  • Work I can
  • Er surgery
  • Assistance and clinical
  • Maintenance
  • Pet Feeding and Care
  • Fecal, Urine and Blood Testing
  • Client Education
  • Appointment Confirmation
  • Verbal and Written Communication
  • Patient Information Collection
  • Reminder Calls
  • Answer Telephone Calls
  • Organization Skills
  • Merchandising

Additional Information

  • AWARDS -, National Honor Society 2011-2013 -Academic Honor Roll 2015-2017 -Outstanding Cadet Award Air Force ROTC 2015-2016 - Veterinarian Assistant Course 1 -Overall best student in academics. 2016-2017

Timeline

Phone Operator

Dail America
02.2022 - Current

Seasonal Worker HHN

Universal Studios
10.2021 - 12.2021

VOLUNTEER

Halifax Humane Society
02.2020 - 01.2021

Veterinary Technician

Dr. Shantelle Perez,
04.2017 - 01.2020

Bachelor of Science - Criminal Justice

UCF

A.A - Criminal Justice

Valencia Community College

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Erica Sigaran