Summary

Overview

Work History

Education

Skills

Timeline

ERICA SILER

Hamilton,ON

Summary

Operations professional with extensive experience managing data, maintaining accurate records, supporting cross-functional teams, and coordinating complex workflows in fast-paced environments. Experienced in Salesforce CRM, data reconciliation, operational reporting, documentation management, and identifying and resolving discrepancies. Highly organized and detail-oriented, with strong written and verbal communication skills and a proven ability to prioritize competing requests and provide reliable support to internal stakeholders.

Overview

years of professional experience

Work History

Operations Lead

Freedom Ventures

Remote

09.2025 - 05.2026

Managed day-to-day lending operations and a high-volume pipeline, overseeing lead activity, client onboarding, documentation, and application progression from initial inquiry through final disposition.
Partnered cross-functionally with sales, underwriting, and lending partners to resolve issues, maintain workflow efficiency, and move applications through processing and funding.
Investigated and resolved complex client and application issues, identifying appropriate next steps and coordinating with sales, underwriting, and lending partners when escalation was required.
Provided C-suite leadership with regular pipeline and operational reporting while monitoring funding activity and reconciling company commission payments to ensure accurate and timely receipt.
Managed partner and referral operations, maintaining accurate records, tracking referred opportunities, and ensuring proper attribution throughout the lending process.
Maintained accurate client and operational records while balancing competing priorities, meeting critical deadlines, and providing proactive updates to clients, partners, and internal stakeholders.

Business Development Specialist

Lendistry

Los Angeles, CA

12.2022 - 09.2025

Served as the primary point of contact for business owners, conducting needs assessments, gathering relevant information, resolving inquiries, and coordinating appropriate next steps throughout the lending process.
Managed a high-volume client pipeline while collaborating with underwriting, processing, and operations teams to resolve complex issues, escalate concerns when necessary, and ensure a seamless client experience.
Maintained accurate Salesforce CRM records, tracked documentation, and provided proactive follow-up to business owners and internal stakeholders, ensuring timely progression of each funding opportunity.
Identified process gaps and implemented workflow improvements that streamlined internal operations, improved team efficiency, and enhanced the overall customer experience.

Mortgage Loan Officer

Vault Mortgage Group

Los Angeles, CA

05.2017 - 11.2022

Guided clients through every stage of the lending process while coordinating communication between borrowers, underwriters, escrow, and title companies.
Managed large pipeline of active files, ensuring organization, accuracy, and timely follow-up to facilitate smooth loan processing.
Cultivated strong client relationships through proactive updates and prompt issue resolution, enhancing client satisfaction.

Sales & Client Services Specialist

David Yurman

Los Angeles/Atlanta

02.2011 - 10.2016

Cultivated strong customer relationships through attentive communication and effective problem resolution, fostering loyalty
Provided exceptional customer support and client service in fast-paced luxury retail environment, enhancing client satisfaction
Demonstrated professionalism and organization while managing multiple customer interactions daily, ensuring seamless service