ERICA SIMPSON
Waco,TX
Summary
Experienced in youth supervision and crisis management, ensuring safety and well-being during activities. Strong conflict resolution and active listening skills enhance customer satisfaction and foster collaborative relationships. Proven ability to maintain orderly conduct and safety standards, contributing to operational effectiveness.
Overview
1
1
Certification
22
22
years of professional experience
Work History
JCOIV
Texas Juvenile Justice Department
Mart, TX
04.2023 - 05.2026
- Monitored safety and well-being of youths during activities, fostering a secure environment.
- Supervised youth groups during meals and activities, enhancing engagement and providing structure.
- Effectively responded to disturbances and emergency situations of varying degrees
- Tracked movement of individuals within the facility, maintaining safety and order. within the facility to maintain orderly conduct and enhance safety
Dotcom Scanner
Walmart Return Center
Waco, TX
08.2016 - 01.2023
- Operated scanning equipment to process returned merchandise, enhancing efficiency of returned operations.
- Inspected returned products for damage or defects, ensuring quality items entered inventory and reducing potential returns.
- Organized inventory areas to maintain cleanliness and safety compliance, supporting operational standards.
- Operated box cutters and hand jacks to handle inventory safely.
Customer Service Associate
Walmart
Waco, TX
05.2004 - 08.2016
- Identified customer needs to recommend products and services, enhancing overall satisfaction.
- Resolved customer complaints through effective communication and problem-solving skills, ensuring positive outcomes.
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Addressed customer concerns and provided timely resolution to mitigate complaints.
- Managed customer rushes during peak hours, effectively navigating fast-paced and high-pressure situations.
- Responded to customer questions using active listening strategies
- Welcomed guests entering the store, providing assistance and information. entering or exiting the store, answering questions, and directing to product locations or store departments.
Education
Associate of Science - Respiratory Therapy
McLennan Community College
Waco08-2016
Skills
- Youth supervision
- Crisis management
- Safety protocols
- Facility coordination
- Youth engagement strategies
- Conflict resolution
- Time management
- Organizational skills
- Adaptability
- Teamwork and collaboration
- Active listening
Certification
- OSHA for Healthcare with Bloodborne Pathogens Training
- HIPAA Compliance Training Program
Timeline
JCOIV
Texas Juvenile Justice Department
04.2023 - 05.2026
Dotcom Scanner
Walmart Return Center
08.2016 - 01.2023
Customer Service Associate
Walmart
05.2004 - 08.2016
Associate of Science - Respiratory Therapy
McLennan Community College