Erica Sims

Woman owned small business divided into wholesale, e-commerce, and international private label divisions. Provide guidance and training for all employees and contractors. Review operation reports, schedules, sales, and advertising to insure deadlines and goals are met. Design, introduce, and negotiate new product lines for Amazon FBA with factories. Copyright, trademark, product research, and search engine optimization as needed. Reconcile accounting, payroll, purchase orders, and tax records weekly.

Promoted to Recruiting Manager during the 2020 Census operations to cover 73 counties for the state of Kentucky. Supervised and managed a decentralized workforce in various geographic locations. Recruited and trained assistants, office operations supervisors, and office clerks. Developed and implemented recruiting campaigns for hard to recruit areas. Monitored campaign results within specific geographic locations to ensure large volumes of applicants applied. Developed working relationships with community leaders, organizations, government officials, media, and employment resources. Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Recruiting Assistant position traveling to areas and events within my ACO as needed. Meet with employment agencies, community organizations, churches, schools, and businesses to promote census employment opportunities. Set up job fairs and hiring events. Give presentations and assist applicants in applying for jobs online. Work under the guidance and direction of my Recruiting Manager.

Temporary seasonal position as a Customer Service Call Center Support Agent working from home in my office. Address customer service inquiries in a timely and accurate fashion. Maintain up-to-date records at all times. Provide accurate and appropriate information in response to customer inquiries. Collect customer feedback and make process changes to exceed customer satisfaction goals.