Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Sims

Winder,GA

Summary

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.

Overview

8
8
years of professional experience

Work History

Housekeeper

Daisy Scrubs
Winder, GA
02.2017 - Current
  • Organized closets with hangers for guests' clothing items.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Emptied trash receptacles throughout the property.
  • Changed bed linens and towels, tidied up rooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Delivered requested items such as extra pillows or blankets to guest rooms.

Shift Manager

McDonald's
Winder, GA
03.2020 - 09.2023
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Ensured compliance with food safety regulations and quality standards.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Resolved conflicts between employees or customers in a professional manner.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Trained new employees on company policies, procedures, and job responsibilities.

Warehouse Worker

Chico's FAS
Winder, GA
04.2021 - 12.2022
  • Inspected damaged goods prior to disposal or return to vendor.
  • Followed established guidelines for picking orders accurately.-
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Operated scanners, computers, and other equipment to track orders.
  • Organized warehouse space for efficient storage of products.
  • Received and tracked incoming inventory shipments.
  • Maintained accurate inventory records using computerized tracking systems.-
  • Organized warehouse space for efficient storage of products.
  • Organized warehouse space for efficient storage of products.

Bill Collector

CRI in
Augusta, GA
02.2018 - 03.2020
  • Prepared monthly reports summarizing progress made towards collection goals.
  • Evaluated credit worthiness of potential customers based on financial statements and credit reports.
  • Attended periodic meetings with staff members discussing new strategies for collecting outstanding debts.
  • Developed relationships with customers to facilitate timely payments on overdue accounts.
  • Responded promptly to customer inquiries about their accounts via email or telephone calls.
  • Documented changes to customer accounts in accordance with established procedures.
  • Processed incoming payments from customers according to company policies and procedures.
  • Provided detailed explanations of company policies and procedures as necessary.
  • Identified discrepancies in invoices and resolved billing issues with customers.
  • Contacted past due accounts to discuss payment arrangements and negotiate settlements.

Education

High School Diploma -

Apache High School
Winder, GA
05-2009

Skills

  • Laundry Management
  • Guest Relations
  • Safe cleaning with chemicals
  • Residential Cleaning
  • Customer Service
  • Restroom detailing

References

References available upon request.

Timeline

Warehouse Worker

Chico's FAS
04.2021 - 12.2022

Shift Manager

McDonald's
03.2020 - 09.2023

Bill Collector

CRI in
02.2018 - 03.2020

Housekeeper

Daisy Scrubs
02.2017 - Current

High School Diploma -

Apache High School

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Erica Sims