Erica Singer
San Diego,CA
Summary
Results driven Assistant Manager with a history of meeting company goals and building motivating cultures at multiple stores pursuing a Store Manager role to continue to execute and adapt to new situations and challenges to best enhance the organizations brand and my own.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Cox Communications
12.2021 - Current
- Monitored daily operations at multiple locations resulting in above standard on ROA.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Resolved escalated customer issues effectively leading to improved customer satisfaction in NPS through launch of mobile.
- Operations SME for market 2023
- Launched Market Mobile Outlier tracking report for BYOD usage % and activation usage % for accountability purposes.
Sr. Sales Operations Specialist
Cox Communications
03.2021 - 12.2021
- SME for new company system implementation of conversion from desktops to tablets.
- Coaching new and veteran reps in top down selling by performing on the fly one on ones to assist reps with service techniques resulting in increased rep contributions.
- Operations SME for market , performing at above standard in ROWE
Direct Sales Representative
Cox Communications
10.2018 - 10.2019
- Telemarketing leads to generate new sales and revenue.
- Door Knocking daily in a designated area using Open Door to expand the company's reach tapping into untapped revenue streams.
Retail Sales Solution Specialist
Cox Communications
06.2014 - 10.2018
- MOD at multiple locations across San DIego Market
- Produced 145% and above consistently in multiple metrics
- Trained new hires and veterans at different locations
District Mnager
Goalie Entertainment
04.2011 - 05.2014
- Trained Managers in market in sales techniques, cash sales operations and processes, and security loss and prevention.
- Enforced company regulations and executing disciplinary action to sales managers failing to meet expectations.
- Prepare and submit quarterly profits and loss reports to ownership.
- Accounting of 7 stores daily profits, cash intake and verifying all cash deposits were met within deadlines.
Skills
- Scheduling Coordination
- Sales Tracking to Exceed Sales Quotas
- Employee Coaching and Effective Communication
- Operational and Accounting Skills focused to keep store compliant with company, state, and federal regulations
- Inventory Control
- Performance Management
- Process Development and streamlining
- Relationship Building
- Building a culture
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Cox Communications
12.2021 - Current
Sr. Sales Operations Specialist
Cox Communications
03.2021 - 12.2021
Direct Sales Representative
Cox Communications
10.2018 - 10.2019
Retail Sales Solution Specialist
Cox Communications
06.2014 - 10.2018
District Mnager
Goalie Entertainment
04.2011 - 05.2014
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